Concession Manager
Job Type: Full-time, Permanent
Location:
Daniel of Windsor Department Store
120–125 Peascod Street
Windsor
Berkshire
SL4 1DP
About Moda in Pelle
Founded in 1975, Moda in Pelle has been creating beautiful footwear for over 50 years. We take pride in combining British sophistication with fine Italian craftsmanship and premium leathers to create stylish, comfortable footwear that our customers love.
At Moda in Pelle, we believe in delivering affordable luxury without compromising on quality, comfort or style.
About the Role
We’re looking for an experienced and passionate Concession Manager to lead our team in Daniel of Windsor.
As Concession Manager, you’ll play a key role in driving the success of your concession by leading from the front, inspiring your team and delivering an exceptional customer experience. You’ll be commercially minded, organised and motivated by achieving results, whilst creating a positive and supportive environment for your team to thrive.
If you’re a natural leader with a passion for retail and people development, we’d love to hear from you.
What You’ll be Doing
- Leading, motivating and inspiring your team to deliver outstanding customer service and create memorable shopping experiences.
- Recruiting, training and developing a high-performing team, providing regular coaching and performance feedback.
- Driving sales, profitability and KPI performance, ensuring business objectives are consistently achieved.
- Identifying commercial opportunities through effective stock management and visual merchandising.
- Delivering and maintaining exceptional visual merchandising standards in line with company guidelines.
- Managing back-of-house operations efficiently to support excellent customer service.
- Supporting the delivery of company initiatives and retail strategy within your concession.
- Managing payroll effectively to maximise productivity and control costs.
- Completing accurate stock takes and maintaining excellent stock accuracy.
- Ensuring all company policies, procedures and compliance standards are met.
What We are Looking For
You’ll ideally have:
- Previous experience leading a successful retail team.
- A genuine passion for coaching, developing and motivating people.
- A customer-first approach in everything you do.
- Strong commercial awareness with the ability to analyse performance and drive results.
- Excellent organisational and planning skills with the ability to manage multiple priorities.
- Confidence in making decisions and solving problems quickly and effectively.
- Excellent communication skills and the ability to build positive working relationships.
- A proactive, positive attitude with a hands-on leadership style.
What we Offer
- Competitive salary.
- Performance-related bonus scheme.
- Company pension.
- Generous staff discount.
- Generous annual leave entitlement.
- Incentives to earn FREE SHOES!
- Ongoing training and development opportunities.
- The opportunity to grow your career with an established British footwear brand.
- Performance bonus
Benefits
- Company pension
- Employee discount
Working Pattern
- 40 hours per week
- Monday to Saturday
- Sunday working as required
…