Schools Desktop Support Analyst – Shared Resource Service
Location: SRS, J Block, County Hall, Usk
Basis: Full Time
Please apply online through Torfaen County Borough Council’s vacancies website. The application deadline is 06/07/2026.
Job details
Salary Grade 6: £32,597 – £35,412
Contractual hours: 37
Job type: Permanent
Category: IT, Shared Resource Service
Date posted: 18/06/2026
Job reference: REQ006415
Job description
The Schools Desktop Support Analyst role will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The SRS Education Team is a multi‑site team based across Usk and Newport main offices and the partner schools delivering SLAs and project work dependant on service need. For the purpose of this post the role will be based across Newport Primary Schools.
The role includes providing 1st/2nd line support to schools across the region, offering escalation to 3rd line where necessary, striving to meet and exceed Service Level Agreement (SLA) performance targets, maintaining a good working knowledge of IT hardware and software, communicating effectively with users at all levels, and working both within a team and individually. Experience of desktop support is required.
Core values
- People – trusting, supporting, contributing and helping one another.
- Sharing – keeping everyone informed, clear and simple communications, open and transparent, sharing knowledge.
- Practices – leading and managing consistently, operating professionally, developing and growing our people, being inclusive when making decisions.
- Adding Value – caring about SRS performance, caring about our customers, delivering high quality, value for money services, making a difference to our customers.
- Common Purpose – being courageous in leading collaborative projects, pioneering in our field, owning and resolving our own problems, being masters of our own futures.
Essential criteria
You must demonstrate how you meet the Essential criteria listed in the attached Person Specification in order to secure an interview.
Equal Opportunity and EEO statements
Torfaen County Borough Council strives to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment. We value the range of experiences that a diverse workforce brings and therefore we welcome applications from people of all backgrounds and under‑represented groups.
Welsh Language Skills are desirable for this post but not essential. You are welcome to submit your application in English or in Welsh. Each application will be treated equally.
We are a registered Disability Confident Leader and are committed to the employment and career development of disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager. We can only work with you to arrange adjustments if we are made aware of your requirements prior to your application submission, test or interview.
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