Firm: PA Consulting
Location: London, United Kingdom
Job Description
Hybrid working – you are expected to be in the office or on client site a minimum of 2 days per week, with the exact time and location varying by role or assignment, up to 5 days per week on a client site.
- Flexible working – you manage your time and diary to suit your work/life balance.
- The role requires at least 4 days a week in the office.
- It will be anchored by a dedicated team hub, likely based in West London, with occasional travel to other sites and potential for further national travel.
- It is a 40‑hour per week role, worked within 9 am to 6 pm Monday to Friday.
We are seeking a talented and solutions‑focused Complex Case Manager to join our Argenti care technology team supporting our partnership with Northwest London Council. This permanent, full‑time role is ideal for someone passionate about using technology to improve lives, thriving on creative problem‑solving, and excelling at working collaboratively within the Argenti Partnership and with colleagues across adult and children’s social care.
Responsibilities
- Work in partnership with social care professionals: collaborate closely with frontline colleagues, drawing out key needs and challenges, and co‑designing bespoke, person‑centred solutions for complex cases.
- Advise and support: guide social care practitioners in identifying and specifying needs for complex Care Technology referrals, ensuring each recommendation is both evidence‑based and innovative.
- Support specialist Care Technology installations: complete installations of specialist Care Technology equipment for complex cases, including in supported living schemes, for virtual support, and with children and families.
- Champion service user outcomes: ensure every solution is truly person‑centred, aspirational, and enhances independence, wellbeing, and safety.
- Document and share learnings: capture and communicate insights from complex cases, contributing to best practice across the Argenti partnership and with council partners.
- Contribute to Argenti‑wide innovation and evaluation: play an active role in the ongoing innovation and evaluation process, working with the Argenti Innovation Specialist to shape the future of care technology.
Qualifications
- Experience supporting vulnerable people within a health or social care setting.
- Experience working with care technology or related technology solutions.
- Strong motivation to improve the lives of vulnerable people through innovative approaches.
- Excellent communication skills, with the ability to independently engage stakeholders and produce reports or materials.
- Demonstrated technical aptitude and ability to learn new technologies.
- Collaborative team player with strong partnership‑working skills.
- Strong organisational and project management skills with attention to detail.
- Enjoys problem‑solving and finding creative solutions to complex challenges.
- Adaptable, resilient, and comfortable working across varied scenarios.
- Good analytical skills.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
Desirable (but Not Essential)
- Experience working with a council in an adult social care context.
- Hands‑on experience installing or using care technology.
- Experience working with a monitoring organisation.
Security Requirements
Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard. Some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e., you are a British citizen or have been resident in the UK for the past 5 years). If you’re unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.
Benefits
- Health and lifestyle perks accompanying private healthcare for you and your family.
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
- Generous company pension scheme.
- Opportunity to get involved with community and charity‑based initiatives.
- Annual performance‑based bonus.
- PA share ownership.
- Tax‑efficient benefits (e.g., cycle to work, give as you earn).
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