Administrator

Job Title

Administrator

Location

Ipswich Hospital, Heath Road, Ipswich, IP4 5PD

Hours

37.5 hours per week – Monday to Friday, 9am to 5pm or 8am to 4pm

Trust

East Suffolk & North Essex NHS Foundation Trust

Role Type

Temporary for 8 weeks with possibility of extension

Reference

89556

Responsibilities

• Provide reception cover for The Ipswich Heart Centre and the Cardiac MRI Service.
• Organise and book all procedures, e.g., Angios, PCI, Pacings, Cardioversions and Echoes.
• Record outcomes of patient attendance, update and maintain the Epic hospital system, and address any data quality issues.
• Process all internal and external mail for bookings, referrals and routine correspondence.
• Respond to queries for appointments, reports and other information from patients, relatives, GP’s, Consultants and Ward Staff by telephone or letter.
• Ensure all administrative matters are handled effectively, liaising with other departmental staff and GP surgeries as necessary.
• Operate a comprehensive filing system for referrals for all cardiology bookings, ensuring all case notes are available for clinics.
• Maintain efficient, accurate and timely recording of data.
• Book clinic sessions efficiently to maximise capacity.
• Organise and plan test appointments using the electronic diaries on the Epic hospital system; print and dispatch letters to patients and GP surgeries.
• Cancel and re‑book appointments as required.
• Contact patients by phone to arrange appointments.

Qualifications

• Evidence of a vocational Level 3 qualification or at least 2 years of relevant experience.

Learning Opportunities

1. An in‑depth understanding of roles and responsibilities within the NHS.
2. Knowledge of the systems used to effectively complete your role to the highest standard at all times.
3. A sense of teamwork gained through working with colleagues from all levels of the organisation.

Required Skills and Experience

• Organised individual with experience of working in a complex environment.
• Competent with Microsoft Office programmes.
• Excellent telephone manner.
• Experience in the NHS (essential).
• Good general computer literacy.

Benefits

• Competitive pay rates – work this week, get paid next week.
• Essential support 24/7.
• Multilocation – work across neighbouring Trusts.
• Manage shifts and timesheets on the go via the “My Bank” shift portal.
• Varied working options – access to ad hoc shifts or longer‑term placements.
• Training and development opportunities – keep up with essentials and more.
• Build holiday allowance for every shift worked – work life balance is important to us.
• Stakeholder pension scheme available – a flexible future for you and your family.

Equal Opportunities

As an equal opportunities organisation, NHSP is committed to the equal treatment of all members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We allow suitably qualified applicants from a range of backgrounds to apply.

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