Overview
One of the UK’s largest property management companies, Residential Management Group (RMG), is recruiting a Credit Controller. This role is ideal for a strong administrator who thrives in a fast‑paced environment and is looking to develop their career within a well‑established organisation.
Location
Full‑time office based role at our Hoddesdon office (EN11 0DR). Work 5 days per week, 8 am to 4 pm.
Key Responsibilities
- Support the Debt Recovery Team Leader in delivering efficient services to Back Office and Property Managers.
- Manage relationships with Property Managers and schedule quarterly review meetings.
- Analyse and resolve operational issues to minimise business impact.
- Produce reports to identify trends, potential problems, and opportunities for performance improvement.
- Assist in developing and maintaining procedures and systems to support operational delivery.
- Resolve customer queries escalated from Property Managers and external debt collection solicitors.
- Provide support to other teams and managers as required.
What We’re Looking For
- Strong administrative skills with excellent attention to detail.
- Previous experience in Credit Control or Debt Recovery is highly advantageous.
- Comfortable working to SLAs and deadlines.
- Excellent communication skills, both written and verbal.
- Confident problem solver with strong analytical skills.
- Intermediate Excel skills and ability to interpret data effectively.
- Experience using Microsoft Outlook and Excel to an intermediate/advanced level.
- Flexible and resilient, with the ability to adapt to changing business needs.
What RMG Offers You
- 27 days holiday plus all Bank Holidays.
- Free Healthcare cashback plan, covering optical, dental, physiotherapy, GP charges and remote GP services.
- Study and professional qualification sponsorship (up to four study days).
- Pension scheme (matched up to 7 %) and life assurance (4 × annual salary).
- Access to Our Place Rewards – a wide range of shopping discounts, in‑store vouchers, reloadable e‑cards and cashback on online purchases.
Flexibility
We understand the importance of a supportive and inclusive work culture. We are open to negotiating reduced hours, flexible start and finish times, or compressed hours.
Diversity and Inclusion
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.
Safeguarding
At Places for People, safeguarding is everyone’s responsibility. We maintain robust safeguarding policies and procedures, conduct pre‑employment checks including DBS where applicable, and expect all employees, volunteers and contractors to uphold the highest standards of safeguarding and accountability.
Armed Forces
We support the Armed Forces Covenant and guarantee an interview for those serving or formerly serving, reservists, veterans, cadet instructors and military spouses/partners who meet essential criteria.
Disability Confident
We are proud to be a Level 2 Disability Confident Employer. Disabled candidates meeting essential criteria are guaranteed an interview.
Neurodivergent
Neurodiverse applicants meeting the criteria are guaranteed an interview.
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