Senior Technical Services Manager – Cluster Lead – London
Full time • Monday – Friday (08:30-17:00) site based with travel required across other London sites approximately 2 days per week • Up to £80,000 per annum DOE plus Sodexo employee benefits package • Opportunities for professional development
London, W1F 7HS
Engineer a brighter future.
As a Senior Technical Services Manager with Sodexo, you’ll play a vital role in ensuring the safe, efficient and compliant operation of a prestigious multi‑site London portfolio. Your leadership and technical expertise will drive engineering resilience, operational performance and continuous improvement across critical infrastructure environments.
We are seeking an experienced Senior Technical Services Manager (Cluster Lead) to oversee the delivery of Hard FM and Technical Services across the London Cluster. This senior leadership role is responsible for managing all technical hard service obligations, ensuring high standards of compliance, service delivery and operational excellence across multiple client sites.
Key Responsibilities
- Lead, manage and develop the Technical Services and Administration teams
- Ensure delivery of all Hard FM services to agreed SLA and KPI standards
- Manage planned preventative maintenance (PPM), reactive works and small projects
- Oversee contractor and subcontractor performance and compliance
- Ensure all statutory and health & safety compliance obligations are met
- Manage permits to work, RAMS and safe systems of work
- Support financial performance through cost control and budgeting
- Build strong client relationships and manage escalations effectively
- Drive innovation, process improvement and operational efficiencies
- Support lifecycle planning, engineering resilience and business continuity initiatives
- Produce clear operational and compliance reporting for stakeholders
What we’re looking for
- Degree, HND or equivalent qualification in Engineering or Technical discipline
- Strong multidisciplinary engineering knowledge including electrical, mechanical, HVAC, life safety systems and BMS
- IOSH, NEBOSH or equivalent health & safety qualification
- Leadership experience within Hard FM or Technical Services environments
- Experience managing teams across multi‑site operations
- Strong understanding of statutory compliance and risk management
- Excellent stakeholder management and communication skills
- Commercial and financial awareness
- Experience managing contractors and supply chain partners
Why Sodexo
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
We also offer a range of perks, rewards and benefits for our colleagues and their families, including unlimited access to an online wellbeing platform, an Employee Assistance Programme, 24‑hour virtual GP Service, Sodexo Discounts Scheme, pension plan, learning and development tools, Bike to Work Scheme, enhanced leave policies and more.
We are committed to being an inclusive employer and welcome applicants from diverse backgrounds and identities. We are a Disability Confident Leader employer and run an interview scheme for candidates with disabilities.
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