Location London, EnglandSector Public Sector & GovernmentSalary £28.00 to £37.00 per hourLocal Authority | Hybrid Working | 3 Days On Site
Compensation and Commitment
Rate: £28.96 per hour (Paye), circa £37 per hour UmbrellaDuration: 6 months initially, with the opportunity for temp-to-perm for the right candidateStart: ASAP
Job Summary
An excellent opportunity has arisen for an experienced Ancillary Manager to join a London Local Authority within Housing, leading on parking and garage services across housing estates. This key role is responsible for driving service performance, maximising income, improving operational efficiency, and managing a small team within a busy estate services environment. The successful candidate will play a central part in delivering the housing department strategy for parking and garages, while supporting service improvement, customer satisfaction, and income recovery.
Key Responsibilities
- Managing and supporting a team of Ancillary Premises Officers
- Overseeing garage lettings, voids, repairs, and arrears recovery
- Maximising income from garage and parking assets, including commercial opportunities
- Implementing and reviewing Traffic Management Orders on housing estates
- Driving service improvement, performance management, and continuous improvement
- Managing stakeholder relationships across housing, finance, repairs, enforcement, and residents
- Handling complex complaints, councillor/MP enquiries, and service issues
- Monitoring KPIs, budgets, and data to identify trends and reduce risk
- Supporting garage refurbishment projects and wider estate improvement work
- Working collaboratively with internal departments and external partners to resolve issues efficiently
Qualifications and Experience
- Experience managing a customer-facing team in a housing or local authority environment
- Strong knowledge of parking, garages, or estate management services
- Proven ability to manage performance, KPIs, and service standards
- Excellent communication skills, including writing formal responses and reports
- Strong numerical and analytical skills, including budget monitoring and income recovery
- Good working knowledge of Microsoft Office, housing systems, and reporting tools
- The ability to build strong relationships with residents, colleagues, contractors, and stakeholders
- A practical, solution-focused approach with the confidence to deal with complex issues
Additional Information
- Hybrid working: 3 days on site
- Occasional out-of-hours meetings and resident engagement may be required
- This role includes responsibility for service continuity, emergency response planning, and compliance with council policies
- A strong commitment to equality, customer service, and continuous improvement is essential
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