The purpose of this role is to support the service delivery of client accounts across the People Solutions practice. Responsible for the development of client relationships, managing benefit reviews/placements and ensuring services are coordinated and delivered effectively.
Key Tasks & Duties
- Supporting major multiline client delivery, whilst managing a portfolio of own clients as a technical & trusted advisor, ensuring client retention
- Understand clients benefit requirements and provide advice on insurers services, coverage and pricing
- Deliver day to day servicing to support retention and development of the business
- Ensure renewal timelines are met, market reviews undertaken and policies placed in advance of renewal
- Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve
- Support the broader development of insurer relationships
- Ensure compliance requirements and internal controls are fully met
- Oversee delivery of claims and underwriting activity
- Co-ordinate the use of other Lockton specialist teams where required
Skills & Knowledge
- CII Qualification – GR1 & IF7 required, Cert preferable
- Proven experience in UK mid/large corporate benefit broking & consulting environment
- Principal focus on healthcare and group risk insurances (ideally both)
- Exceptional client relationship skills
- Ability to manage time effectively focusing on priorities, targets and deadlines
- Good critical thinker and able to distil complex issues down into clear, actions
- Demonstrate a desire to learn, a proactive approach and ability to research information
Why Lockton?
At Lockton, you’ll be part of a people-first, entrepreneurial business where your ideas, development and success matter. As the world’s largest privately owned insurance brokerage, we combine global opportunities with a culture built on collaboration, trust and long-term relationships.
Alongside a competitive salary and benefits package, you’ll have the opportunity to grow your career, make an impact and help shape the future of our business.
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