Head of Operations – Maternity Cover (12 months FTC)
Balance Care, a leader in the care sector, is seeking an exceptional Head of Operations (Maternity Cover) to drive operational excellence, shape strategic growth, and lead with purpose. This is your chance to join a senior leadership team, influence transformative care delivery across the Northwest and make a lasting difference.
Job Purpose
As a senior operational leader, ensure effective execution of strategy, operational excellence, and financial sustainability. Oversee budgets, stakeholder relationships, and service growth while upholding Balance Care’s values.
Key Responsibilities
Leadership & Strategy
- Lead operations, ensuring high standards in supported living and community care delivery.
- Act as a key liaison for service users, families, commissioners, and stakeholders.
- Develop and implement business plans aligned with strategic objectives.
- Represent the organization in stakeholder engagements, including commissioners and policymakers.
- Drive performance improvement and ensure alignment with regulatory and business goals.
Financial & Performance Management
- Oversee budgets, financial planning, and cost management.
- Ensure efficient resource allocation and workforce deployment.
- Monitor operational and financial KPIs, taking corrective action when needed.
- Drive performance improvements to meet business and regulatory standards.
People Management
- Provide leadership to operational teams, ensuring a high-performing, person-centered workforce.
- Set objectives, manage performance, and promote a culture of excellence.
- Lead workforce planning, training, and talent development initiatives.
- Oversee staff deployment, ensuring compliance with regulatory and contractual requirements.
Service Growth & Development
- Foster stakeholder relationships to drive innovation and service expansion.
- Develop growth strategies, ensuring quality and cost-effectiveness in service delivery.
Quality & Compliance
- Ensure full compliance with the Care Act, Mental Health Act, and CQC regulations.
- Lead quality improvement initiatives, audits, and risk management processes.
- Manage complaints, incidents, and service improvements based on stakeholder feedback.
- Foster a culture of continuous improvement and person-centered care.
This list is not exhaustive.
Person Specification
Experience
- Senior leadership in supported living and community care delivery.
- Contract management and financial oversight.
- Quality improvement, change management, and service expansion.
- Managing multiple teams, locations, and competing priorities.
- Engaging stakeholders, including commissioners and regulatory bodies.
Skills & Knowledge
- Strong leadership, problem-solving, and strategic planning skills.
- Financial and business acumen, including budget management.
- Expertise in regulatory frameworks and quality assurance.
- Excellent communication, negotiation, and stakeholder engagement.
- Digital literacy and operational planning skills.
Qualifications & Requirements
- Leadership/management qualification (Level 5 or higher).
- Based in Warrington, with travel across the Northwest.
Benefits:
- Employee discount
- Free parking
Experience:
- Care management: 3 years (required)
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