Software Engineering Manager – Cloud Platform

We’re changing the way we do things, and putting industry leading innovation at the heart of how we operate; we need a stellar engineering team to make it happen. You’ll be joining one of the most iconic brands in the UK on its most exciting cycle yet. We’re more integrated and product‑led in our tech teams than ever before: learning, changing, and adapting constantly, with millions of people benefiting from your work every single day.

What You’ll Do

• Accountable for engineering excellence within your teams, covering behaviours, operations, technical direction, production solutions, skills, growth and reputation.
• Cultivate self‑management and accountability throughout the team through leadership, purpose and thoughtful talent management.
• Lead alignment with the overarching technical strategy and work with the wider Technology organisation to craft it.
• Act as a platform owner, applying accurate product thinking to what is being built to enable and empower the digital product(s) it supports through data, customer centricity and partner management.
• Collaborate with the entire engineering leadership to think strategically, ensure maximum alignment and maintain a healthy ability to “think big” within the team.
• Provide line management for supporting Staff and Senior Engineers, and drive recruitment and retention within the team.
• Act as custodian of OKRs within your hub.
• Support our engineering communities to drive bar‑raising and strategic alignment by creating space and time for these communities to progress efficiently.
• When vendors are involved, the SEM is positioned as the key technical partner, owning it as a vital part of their platform with the same level of reliability and satisfaction as in‑house capabilities.

Who You Are

• Previous polyglot hands‑on senior software engineer.
• Excellent knowledge of AI coding tools and agentic technologies.
• Extensive background in software engineering with several years’ experience across various systems and technologies.
• Experience building and leading teams of highly skilled senior software engineers that deliver high‑quality software.
• Excellent understanding of system design, software architecture, cloud and standard software engineering methodologies.
• Promoter of DevOps: you build it, you run it.
• Strong understanding of testing strategies and reliability engineering.
• Excellent people‑management, interpersonal, analytical and problem‑solving skills.
• Ability to lead and line‑manage senior engineers and technical partners to a desired outcome without prescribing it.
• Excellent communication skills, both written and spoken, and able to adjust for different audiences, including non‑technical ones.
• A servant‑leadership mentality that is willing to take ownership of problems.
• Able to influence people at senior levels and across technical and non‑technical domains.

Our Tech Stack

• Azure cloud services, identity, networking and security.
• Infrastructure as Code with Terraform, Bicep or ARM.
• Kubernetes, containers and platform orchestration.
• CI/CD pipelines, GitHub Actions and deployment automation.
• Developer portals, golden paths, templates and self‑service tooling.
• Observability, reliability, cost management and operational excellence.
• Secure access control, governance and compliance.

What’s In It For You

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you have completed your probation.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to your performance and ours.
• Strong pension and life assurance to plan for the future.
• Tailored induction and training to support development from day one.
• Exclusive perks and savings through the M&S Choices portal.
• Market‑leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

Marks & Spencer is committed to building diverse and representative teams and welcomes everyone to bring their whole selves to work.

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