Operational Readiness Knowledge Manager (FLAGCIS) for NATO with security clearance

Responsibilities

• Responsible for the standardization, consolidation, and preparation of system documentation for the FLAGCIS maritime deployable communication & information system modules.
• Publishes, communicates, and implements a realizable information knowledge management (IKM) plan for operational system documentation for the FLAGCIS system to include timelines, deliverables, and responsibilities for drafting and approval.
• Assists in the production, validation, and refinement of system level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists, and operator/technical manuals.
• Supports the coordination of documentation of infrastructure and CIS connectivity requirements to upgrade facilities for FLAGCIS.
• Monitors, records, and reports progress of the IKM plan fulfillment, notes observations and exceptions, and proposes alternate production plans in case of unforeseen circumstances.
• Provides advice to key stakeholders including, but not limited to: NCIA Service Level and Service Delivery Managers, Service owners, Commander CSU, Branch Heads, Principal Technicians, MARCOM HQ personnel, and AIRBUS technicians.
• Provides support to FLAGCIS validation and integration technicians as required.

Requirements

Essential Qualifications and Experience

• Minimum 5 years of relevant hands‑on experience in the creation, planning, and management of Information and Knowledge Management of technology-related artefacts.
• Expert knowledge of the MS Office suite is required.

Desirable Qualifications and Education

• Bachelor’s or Master’s degree in Computer Science, Information Technologies, or related discipline.
• Experience in creating Information Knowledge Management Plans.
• Experience in drafting technical documentation, including system‑level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists, and operator/technical manuals.

Skill, Knowledge & Experience

• Ability to write clear and concise technical documentation and user guides is required.
• Effective oral and written communication skills in English are essential.
• Customer focus: Demonstrates a customer‑centric approach, maintaining high standards for quality and productivity while achieving project goals and building trust with stakeholders.

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