About The Job
We’re seeking a Customer Success Manager to join our Performance team, working closely with automotive retailers to drive engagement, performance, and commercial growth. You’ll take a broad, strategic view of retailer performance, helping partners make the most of Autotrader’s products, insights, and capabilities to drive stronger commercial outcomes. This includes supporting digital retailing adoption, identifying opportunities to improve operational efficiency, and helping retailers adapt to changing market conditions and consumer expectations.
You will engage with a portfolio of automotive retailers, understanding their unique needs, and providing tailored support to strengthen performance, improve engagement, and unlock greater value from their partnership with Autotrader, in collaboration with their account owner. Your role will involve analysing performance data, identifying growth opportunities, and coaching retailers to embed solutions that drive measurable results. Collaboration is key, as you will work alongside internal teams and external partners to influence and inspire retailers, ensuring they fully leverage Autotrader’s operational products. You will also contribute to the ongoing evolution of our commercial approach, helping shape how we engage with the market.
This role blends analysis, coaching, and partnership to help retailers maximise the value of Autotrader’s products and services. The automotive industry is evolving rapidly, with products and services becoming increasingly complex to implement successfully and significant shifts occurring in how manufacturers and retailers operate. This dynamic environment presents exciting challenges and opportunities, making the Customer Success Manager role at Autotrader crucial to driving success in this changing landscape. You’ll balance proactive outreach, problem-solving, and strategic thinking, adapting to the diverse challenges faced by different retailers. Your ability to build strong relationships, communicate effectively, and work autonomously will be essential.
A commercially minded approach is important, focusing on meeting targets and KPIs while maintaining a consultative and collaborative style. Experience using data to tell a story and influence decisions will help you provide valuable insights and drive change. If you’re motivated by working in a fast‑paced, evolving environment and enjoy combining analysis with hands‑on coaching, influencing and partnership, we’d love to hear from you.
What We’re Looking For
- Experience working with B2B customers to embed products, improve engagement and performance.
- Confidence in building relationships, and challenging both internal and external stakeholders.
- Experience identifying and driving operational efficiencies, streamlining processes and ways of working to improve performance, scalability and customer outcomes.
- Experience with technology integrations and APIs, helping to streamline processes, improve data flow, and enhance operational efficiency.
- Experience in using data to tell a story, and confidence using Excel or other insight tools such as Looker.
- Commercially minded with experience achieving or exceeding targets and KPIs.
- Proactive and collaborative, enabling you to identify opportunities, manage risks, and drive change forward.
- An eagerness to learn about the automotive ecosystem, digital retailing trends, and new tools that support your role and the wider business.
Benefits
Salary £37,500 – £45,000, plus an additional 10% of your salary awarded to you in shares each year. Shares will become yours in yearly instalments over the next three years, and you can choose to sell or keep them. You’ll receive 28 days holiday per year, in addition to bank holidays and half‑day closures on Christmas and New Year’s Eve. Pension scheme with 7% employer contributions and 5% employee contributions. Comprehensive private medical cover, enhanced family leave provisions, a car salary‑sacrifice scheme, share‑save options, and more. 24/7 online GP and dentist access, plus specialist support for assisted fertility, gender dysphoria, menopause, period care plans and other wellbeing needs. Hybrid model with minimum of 3 days per week in the office, and remote‑first periods at set times during summer and winter, allowing work anywhere in the UK and certain locations abroad.
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