Overview
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
Please come and work for us. We’re committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Venue Manager – Luton
Salary: £36,340.20 per annum plus bonus opportunities
Hours per week: 45
MERKUR Slots is passionate about our customers and giving them a warm welcome. Providing a great experience includes delivering the best service that keeps customers returning.
Our colleagues are the heart of our venues. We invest in training (our training is 1st class!) and support you to be the best you can be. We will take care of onboarding if you are not yet an expert in our industry.
About Merkur
MERKUR Slots are part of the Gauselmann Group, a family-owned German company with operations in over 40 European countries. In the UK, we operate over 220 high street Adult Gaming Centres under the MERKUR Slots brand.
About you
As well as maximizing sales in the venue through a range of marketing and promotional activity, you will ensure the highest standards of presentation and customer service – your aim will be to make your venue the best in town for customers to visit and for colleagues to work in.
- Ability to work to budgeted targets
- Management experience within retail, hospitality or the gambling sector is desired
- Experience with management reporting and administration
- Experience managing a team
- Experience creating staff rotas
- Excellent communication and organisational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if the venue is a 24-hour operation)
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue
- Marketing, promotional activities and events are delivered correctly
- Physical and personal security is maintained
- Cash/assets are controlled, and any risk of loss is minimised
- Excellent customer service at all times, building and maintaining relationships with regular customers
- Operate in accordance with LCCP
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy
- Ensure staff are properly managed and any instances of poor performance or misconduct are dealt with promptly and professionally
- Recruitment and training of new team members for your venue
- Market and competitor awareness
- Ensure venue cash collections are carried out in accordance with Company procedures
- Monitor and analyse machine income levels
- Achieve KPIs and audits, including international and compliance requirements
- Adhere to all health and safety practices and procedures to ensure a safe venue
- Complete administration tasks accurately and on time
- Actively manage and promote safeguarding and social responsibility measures
- Respond positively and promptly to customer feedback and enquiries
- Maintain a high standard of personal presentation and ensure employees adhere to the brand dress code
- Discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers
Want to know more? Apply today and our recruitment team will be in touch.
MERKUR Slots does not, under any circumstances, make hiring decisions on the basis of prohibited grounds. We are committed to a safe and welcoming work environment where harassment is not tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
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