Maintenance Assistant
Social Housing Sector – Glasgow Hybrid Working | Full‑time
Our Social Housing client is looking for a proactive Maintenance Assistant to join their Repairs & Maintenance Team and support the delivery of a high‑quality, customer‑focused service for tenants and factored owners.
About the Rol
eAs a key member of the Repairs and Maintenance Team, you’ll be the first point of contact for repairs enquiries, ensuring customers are kept informed and that contractors deliver work to agreed standards and timescales. You’ll support the administration of repairs, voids, cyclical contracts and medical adaptations, while helping us maintain strong contractor performance and value for money
.Key Responsibiliti
- esProvide excellent customer service, handling calls, emails and enquiries from tenants, owners and contractor
- s.Raise and manage repairs work orders, ensuring compliance with contractual timescale
- s.Monitor contractor performance, challenge delays, and support KPI reportin
- g.Process void property administration and support the delivery of reactive repairs, landscaping and cyclical service
- s.Carry out invoice checking and matching, and support the wider Property Services Team with admin task
- s.Arrange pre and post inspections and undertake customer satisfaction survey
- s.Assist with contract meetings, minute‑taking and data managemen
- t.Support the handling of complaints where require
- d.Liaise with tenants, owners and community groups to keep them informed about repairs and property service
- s.Contribute to policy and procedure development and participate in training, team meetings and continuous improvement activitie
s.The successful candidate will display strong customer service skills and the ability to communicate clearly and professionally. You will have experience in repairs, maintenance or property services within housing (desirable). A confidence in managing contractor relationships and monitoring performance is also expected. Finally you will have good organisational skills with the ability to prioritise a busy worklo
ad.The position is a contract, lasting up to 6 months. The position is excellent for anybody wishing to progress their career in Social Housing. If you wish more information on the role, please don’t hesitate to contact
me….