Summary
Simply Food Store Manager – London City Area
As a Store Manager, you’ll own the full operation, leading with confidence, building high‑performing teams, and setting the pace in a fast‑changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work. This role requires a resilient, commercial, inspiring leader who brings clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
Responsibilities
- Lead the delivery of the full retail plan across the store, driving commercial, operational, visual and people performance to deliver against the P&L.
- Set the strategy and direction for the store, ensuring every colleague knows their role and is held to account.
- Own the change agenda, landing transformation initiatives with clarity, urgency and pace.
- Build a high‑performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.
- Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service and boost efficiency.
- Drive digital adoption and omnichannel capability, helping teams sell across all platforms and channels.
- Be the voice of your store—representing your people, speaking candidly and owning the follow‑through on what needs to improve.
- Create an exceptional customer journey through consistent standards, inspiring visual merchandising and diverse teams that go the extra mile.
Qualifications
- Proven leader of large teams in a fast‑paced retail environment, focused on delivery, standards and results.
- Confident working across all areas of store performance—including commercial, visual, operations and people—and knowing how to bring them together for impact.
- Clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
- Strong on planning, performance management and resilience, balancing the big picture with detail and holding the line.
- Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
- Skilled in building partnerships across your team, peers and region to share insights, solve problems and deliver transformation.
Benefits
- 20% colleague discount across all M&S products and many third‑party brands for you and a household member.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes based on personal objectives and business performance.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- Dedicated welcome with a tailored induction and a wide range of training programmes.
- Ample perks and discounts via the M&S Choices portal.
- Industry‑leading parental, adoption and neonatal policies for support and flexibility.
- Wellbeing support, including 24/7 Virtual GP and PAM Assist for you and your family.
- A charity volunteer day to support a cause you are passionate about.
- Inclusive, diverse, and welcoming culture; we support reasonable adjustments during recruitment.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team so we can put steps in place to help you be at your best through this process.
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