Account Manager. Branding and Design agency experience essential.
Shoreditch, London | Hybrid (1-2 days in studio)
£38,000-£45,000 | Full-time
About Us
Huddle Creative is an established boutique branding and design consultancy based in Shoreditch. We specialise in brand strategy, identity design, and digital solutions for B2B clients, with a focus on service-first sectors such as law, finance, property, health, and technology.
With collaboration at the heart of what we do, we combine strategic thinking, creative expertise, and technical know-how to help our clients stand out in competitive markets.
At Huddle, we try to be a True Friend to our clients, partners and each other. That means being attentive, listening carefully and understanding the real challenge before offering solutions. It means being honest, saying what needs to be said, even when it’s difficult. And it means having fun, enjoying the work, the people and the process while keeping a sense of perspective. When we’re unsure how to respond to a situation, we ask a simple question: what would a true friend do?
About the Role
We’re looking for an experienced Account Manager ready to step up, or a Senior Account Manager looking for a hands-on role, to join our team. This is a hybrid role, combining day-to-day client management with project coordination and acting as a bridge between our clients and the Huddle team, ensuring our brand strategy, identity design and digital projects are delivered to excellent quality, on time, on budget and to brief.
We’re a small team working in a fast-faced, project driven environment. This role is ideal for a self-starter who thrives in an entrepreneurial, collaborative setting, and enjoys being close to the work, the client and the team.
You’ll be confident in managing day to day client communication and project coordination, have the ability to juggle multiple projects and adapt to evolving priorities, and know when to escalate bigger commercial, delivery and client relationship decisions to senior leads.
What Success Looks Like
Clients trust us. Projects move forward smoothly. Teams have clarity. Opportunities are spotted early. Senior leaders spend less time chasing information and more time focusing on strategy, growth and delivery.
Key ResponsibilitiesClient management
- Act as the primary client contact, building strong working relationships to support client satisfaction through clear, calm and responsive communication.
- Run regular check-ins to keep clients informed, supported and confident.
- Produce and circulate clear and timely agendas, meeting notes and next steps.
- Support client onboarding, managing kick offs alongside the Client Services Director and onboarding clients into our project management tools and ways of working.
Project coordination
- Support the planning and smooth running of client projects, ensuring timelines, milestones, decisions and approvals are clearly tracked.
- Develop and maintain client-facing project management boards on monday.com, keeping project records, status and actions up to date.
- Work closely with a small team of strategists, creatives and digital specialists to ensure everyone’s clear on what needs to be done and by when.
- Draft Statements of Work (SOWs) for small and medium sized projects, while supporting and reviewing SOWs for larger projects.
- Schedule internal and external resource on projects.
- Develop clear internal creative briefs.
- Escalate project risks, scope changes, additional resource requirements, pricing and commercial decisions to the senior team in a timely manner.
- Oversee quality assurance of deliverables, ensuring they meet Huddle’s standards.
Financial support
- Monitor budgets and time spent on projects to ensure strong profitability.
- Own project costing for small and medium sized projects, while supporting costings for larger projects.
- Support the preparation of monthly job profitability reviews.
- Support preparation of client invoices through Xero.
Client growth support
- Identify and share insights and potential opportunities from active clients with the internal team, to support client development activities.
- Support the Client Services Director in new business activities, including coordinating inputs for proposals, reviewing RFPs and supporting costings.
Strategy support
- Conduct ad-hoc desk research and competitor reviews to support Strategy Director.
- Support preparation of strategy workshops and strategic outputs.
Your responsibilities won’t include
- Being the final approver. Decisions and sign off sit with the wider team.
- Making strategic or creative recommendations, although you will collaborate closely with our strategists and creatives.
- Pricing or commercial decisions. Final decisions sit with the senior team.
- Managing major scope changes. Significant changes are escalated to senior leads.
- Major delivery decisions. Project direction and resourcing decisions sit with senior leads.
Our assistant will be on hand to support you with:
- Scheduling and meeting coordination
- Document formatting, proofing and overseeing final outputs
- Maintaining CRM, administration and project records
- Invoice management
Skills & Experience
- 3-5 years experience in a branding, design or creative agency in an account management or client-facing project management role.
- Client management: Proven ability to build relationships with stakeholders, manage expectations and communicate clearly in writing and verbally.
- Project management: excellent organisational skills, experience with different project management tools, and proven ability to manage multiple projects simultaneously.
- Commercial awareness: understanding of project budgeting and profitability.
- Mindset: a curious and proactive problem solver who is self-motivated, adaptable, and calm under pressure.
- Interest in branding, strategy, digital and business growth.
Why Join Us?
- Competitive salary of up to £45k (depending on experience) + bonuses.
- Hybrid working: 1-2 days in our Shoreditch studio, with flexibility on remote working.
- Career progression: Opportunity to develop into a more senior role as we grow.
- A collaborative, creative culture in a small, highly skilled team.
- Regular team and industry events.
- Training opportunities to support your professional development.
- Work on high-profile projects for industry-leading clients.
Ready to Join?
If this sounds like you, send your CV and cover letter to careers@huddlecreative.com. We’d love to hear from you!
Huddle Creative is committed to diversity and inclusion. We welcome applications from all backgrounds and experiences.
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