Senior Customer Complaints Lead — Hybrid

Abri Group is seeking a Senior Complaint Officer to investigate final stage complaints effectively. You will provide clear feedback to customers and stakeholders while building strong relationships with the Housing Ombudsman, contractors, and local councils.

This role requires excellent communication and problem-solving skills to handle diverse complaints while championing a customer-first approach throughout the process. The position allows for hybrid working from the Eastleigh office and your choice of location.

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