Job description
Shape stronger supplier partnerships delivering reliable services for Scotland’s pensions.
The Scottish Public Pensions Agency (SPPA) administers pensions for Scottish Teachers, Police, Firefighters’ and National Health Service employees on behalf of the Scottish Government. We’re responsible for protecting the financial futures of over half a million people – that’s around 1 in 10 people in Scotland. If you’re looking for meaningful work, a supportive environment and a career with purpose, you’ll find it at the SPPA. Our office is based in Tweedbank in the Scottish Borders, the train station is a short two‑minute walk away and offers regular services to and from Edinburgh Waverley, making it a convenient and well‑connected location for commuters. The surrounding area offers access to green space, walking routes and a strong sense of local community, supporting wellbeing both in and outside of work. Our modern office building is designed to support flexible and collaborative working, with spaces for teamwork, quiet focus and hybrid working. Colleagues benefit from a comfortable, welcoming environment that reflects our commitment to wellbeing and inclusion.
SPPA are engaged in large‑scale contract and supplier management, primarily centred around the provision of our pensions platform but also including a large volume of other smaller contracts. As Supplier Manager, you will help ensure our suppliers deliver optimal performance, manage risks effectively, comply with contractual requirements, and continually improve outcomes to deliver maximum value to our staff, our members and their employers.
Responsibilities
- Manage supplier and contract performance against KPIs, SLAs, and delivery targets to ensure quality, value for money, and service continuity.
- Lead regular supplier performance reviews, producing actionable insights, reports, and improvement recommendations.
- Build and maintain strong supplier relationships, acting as a key point of contact and resolving issues through effective escalation and collaboration.
- Lead and support improvement plans to address underperformance and help drive continuous improvement initiatives and value enhancement.
- Identify, assess, and mitigate supplier and supply chain risks, ensuring resilience and alignment with organisational risk frameworks.
- Ensure compliance and governance, including adherence to contractual terms, procurement policy, legal requirements, and ethical standards.
- Use data and market insights to analyse supplier performance, inform decision making, and improve contract delivery approaches.
- Drive sustainability and social value outcomes, ensuring suppliers meet environmental, socio‑economic, and fair work commitments.
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