How you’ll make a difference
As a Feedback and Information Governance Support Officer, you will be helping members of the community access information about themselves and the council. Working closely with some of our most vulnerable residents, you will deliver a valuable service by responding to their concerns, complaints and requests for information. You will be committed to providing a high-quality, customer-focused service, ensuring all enquiries are handled efficiently and information is clear and accurate.
What you will be doing
- Working as part of a small, supportive team, you will play a key role in collating and maintaining records to enable timely and effective responses to information requests and Subject Access Requests under the Data Protection Act 2018.
- It will be your responsibility to monitor the team’s shared inbox in Dynamics 365, identifying and managing incoming enquiries such as Freedom of Information (FOI) requests, data breaches, MP enquiries and complaints. This will involve acknowledging requests, allocating them to the appropriate manager and logging and tracking progress against statutory deadlines.
- You will respond to information requests from the police, as well as enquiries from customers across specific service areas, ensuring clear, accurate guidance is provided in line with relevant legislation and council policies.
- There will be opportunities to support the investigation of complaints and information governance issues, enabling you to develop your skills and knowledge in these areas.
- On occasions, you may assist colleagues in delivering complaints handling and information governance training to other members of staff.
What we need from you
- It is essential that you hold an NVQ Level 2 in Administration or 3 GCSEs (grades C/4 or above) or an equivalent qualification. Alternatively, you may have relevant experience in an administrative or complaints-handling role.
- We are looking for someone who has a good understanding of the relevant processes and procedures, alongside knowledge of applicable regulations, codes of practice and required outputs.
- You will be able to demonstrate sound judgement and initiative, with the ability to manage and resolve day-to-day issues independently.
- Ideally, you will have experience in budget or financial monitoring, with the ability to support effective financial oversight and reporting.
What you need to know
- This role is hybrid, with a mixture of working at our office in Yate and working from home.
Interviews are to be held week commencing the 20th July 2026.
How a career at South Gloucestershire Council is different
- We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
- As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We’re building and shaping communities which people are proud of.
- We’re working with the most vulnerable in our community to help them achieve what they want in life.
- We’re investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.
We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. Were making a difference, be part of it!
To view the full job description, please click this link: Feedback and Information Governance Support Officer job description 1
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