We are looking for an enthusiastic and highly motivated person to work as part of the team running our busy Bereavement Office at St. Bartholomew’s Hospital. You will be a key contact for the bereaved, ward staff and for Doctors to facilitate the completion of the Medical Cause of Death Certificate and/or Cremation certificate. A integral role and part of the Bereavement Team at St. Bartholomew’s Hospital, managed by the Head of Clinical Site Management, working alongside Chaplaincy, Funeral Directors and Doctors providing support to the bereaved families and Registrar of Deaths/Coroners’ Officer. You will support this team and site operations to ensure challenges are given responsive attention to team to effective and timely completion of death paperwork and review by a Medical Examiner and ensure engaging with both our internal and external stakeholders.
Main duties of the job
This role is vital – you will deal with enquiries from bereaved next of kin, medical staff and all range of clinical and administrative staff both on telephone and face to face in relation to the Medical Certificate Cause of Death (MCCD). The post holder will be required to give support and guidance to friends and relatives of deceased patients and carry out administrative procedures required to a very high standard within this role.
Person Specification
Education / Qualifications
- Good basic Education to GCSE or equivalent level
Skills / Abilities
- Proficient in using IT
- Able to communicate effectively and compassionately with a wide range of service users and families of deceased patients.
- Able to demonstrate understanding of the cultural needs of the diverse communities who attend and use St. Bartholomew’s Hospital
- Able to demonstrate calmness, empathy towards recently bereaved families and able to manage upsetting and stressful situations with pride and dignity.
- Ability to prioritise competing demands on time
- Experience of Cerner Millennium, Microsoft office including Excel
- Level 1 or 2 Medical Terminology (AMSPAR)
Experience
- Previous experience in Inpatient or Outpatient environment.
- NVQ level 2 in customer service or demonstrable previous experience of working in a customer focused or service area.
- A commitment to a high standard of service and attention to detail
- Previous experience as a qualified Anatomical Pathology Technician (APT) working in either a Mortuary or Deceased Patient Holding Unit (DPHU)
- Previous experience of the Patient Affairs/Bereavement process
- Previous experience of preparation of Medical Certificate for Cause of Death (MCCD)
Knowledge
- Ability to explain both the Medical Examiner, Coroners and MCCD process to doctors
- Knowledge of end of life care
Communication
- Ability to communicate with staff, patients and others in difficult and sensitive situations
- Communication and interpersonal skills (written and verbal)
- An ability to express ideas clearly and effectively in speech and writing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr…