Our client is the Asset Finance division of a highly successful and award winning bank.
Due to growth they are looking for a Collections Officer. The Collections Officer will be responsible for managing delinquent customer accounts, ensuring timely recovery of overdue payments, and maintaining compliance with regulatory standards. This role plays a critical part in safeguarding the organisation’s credit risk exposure while delivering excellent customer service.
Key Responsibilities
Account Management
- Proactively manage late‑paying customers through telephone and written communication
- Negotiate repayment arrangements and forbearance solutions where appropriate
Compliance & Regulation
- Operate within Consumer Credit Act (CCA) and FCA guidelines
- Ensure all actions adhere to internal policies and regulatory requirements
- Handle sensitive conversations with empathy, balancing customer needs and business objectives
- Provide clear explanations of terms and consequences of non-payment
Reporting & Administration
- Maintain accurate records of all interactions and agreements
- Prepare reports on collections performance and escalate high‑risk cases
Work closely with Recoveries, Risk, and Client Services teams to resolve complex cases
Core Skills & Knowledge
- Strong communication and negotiation skills
- Ability to build and maintain strong relationships and communicate with key interfaces
- Analytical skills
- Client focus
- Negotiation and decision making
- Knowledge of asset finance products and collections processes.
- Familiarity with regulatory frameworks (CCA, FCA)
- Ability to manage high‑volume workloads under pressure
- Proficiency in MS Office and collections systems
Contact
If you’re considering your next move, please contact me in confidence – lucy@cbcrs.co.uk
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