Regional Service Manager

• 40 hours per week
• Monday to Friday
• £34,000- £36,000 (eligible for bonus)
• Company car provided & fuel card
• Sodexo rewards and benefits

Job Introduction

We are seeking an experienced and commercially focused Regional Services Manager to lead the delivery of high quality operational services across a portfolio of Government sites within and around the Yorkshire area.

This is a senior leadership role with full responsibility for operational performance, financial management, client relationships, compliance, and people leadership across a designated region. You will play a pivotal role in driving service excellence, maximising profitability, ensuring contractual compliance, and developing high performing teams.

What you’ll do

• Drive operational and financial performance, ensuring contracts consistently achieve agreed budgets, KPIs, and service standards.
• Build and maintain strong relationships with clients and stakeholders, delivering exceptional customer experiences and high levels of satisfaction.
• Lead, coach, and develop high‑performing teams, creating an engaged culture focused on accountability, collaboration, and continuous improvement.
• Ensure full compliance with contractual requirements, health and safety legislation, company policies, and audit standards.
• Manage regional budgets, forecasts, and cost controls to maximise profitability while maintaining service excellence.
• Monitor performance, identify opportunities for improvement, and implement innovative solutions that enhance efficiency, quality, and customer outcomes.
• Conduct regular service reviews and performance assessments to ensure contractual obligations and SLAs are consistently achieved.
• Champion a positive health, safety, and wellbeing culture across all sites.
• Support business growth by identifying opportunities to expand services, strengthen client partnerships, and deliver added value.
• Drive continuous improvement initiatives that improve operational effectiveness, strengthen compliance, and exceed client expectations.

What you bring

• Full UK Driving Licence (must be over 25 for insurance purposes)
• Proven operational management experience within a multi‑site or complex service environment.
• Strong leadership and people management skills with experience managing diverse teams.
• Commercially astute with the ability to interpret financial data and manage budgets effectively.
• Excellent client relationship management and stakeholder engagement skills.Strong organisational and planning abilities with experience managing multiple priorities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Self‑motivated, resilient, and able to work independently while supporting wider business objectives.

Desirable

• IOSH Managing Safely qualification.
• Experience within Defence, Government, Facilities Management or outsourced service contracts.
• Experience balancing client and customer expectations within a complex operational environment.

What we offer

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!

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