Senior Cisco Contact Centre Consultant

Overview

You will be a part of a Unified Communications consultancy team, responsible for the design, implementation and support of Cisco IP Contact Centre solutions for Cisilion customers. Project size will vary between 20 to 2000 users.

Responsibilities

• Capture customer requirements, design call flow and produce scripts
• Design and implement solutions to meet customer requirements for contact centres that use voice, e-mail, video, text and IM as contact methods
• Plan, design and implement IP Telephony networks

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