EMEA Regional Service Lead, Capital Project Delivery

Job Overview

EMEA Regional Service Lead, Capital Project Delivery – a Partner-level role focused on executing cross‑sell objectives and journey selling across the region. The role requires driving client engagement, achieving regional sales targets, and orchestrating expert collaborations focused on industry priorities.

Responsibilities

• Drive client engagement and co‑creation, leveraging digital tools to align services with client needs.
• Achieve regionally defined cross‑sell objectives, solution sales, and Client Delivery Evolution (CDE) adoption goals.
• Create material individual market impact and actively connect with ERM and client networks to support regional account management teams.
• Generate cross‑selling and add‑on sales within the KCP across regional BUs.
• Lead activation and follow‑up by service partners and maintain delivery quality for large programs.
• Support development of commercial strategy and implementation plans for services across KCP and integrated solutions.
• Sourcing big‑deal/R2L scoping and building capability; work with the RCD to ensure early involvement in the big‑deal identification/Go/No‑Go process; lead on scoping and review capabilities, capacity, value proposition, and delivery model discussions.
• Collaborate with service leaders to ensure the right expertise is involved in major client opportunities, focusing on differentiation and competitive positioning.
• Coordinate with internal teams to identify gaps in capability and manage hiring processes so the region has appropriate skill sets to drive business growth.
• Accountable for regional plan execution in collaboration with Regional Leadership and C&I, including implementing service‑focused sales campaigns.
• Drive SME and partner‑level recruiting, hiring, and onboarding within the region (in collaboration with BUMPs, RCDs, and RCEOs).
• Conduct monthly reviews of client accounts and regional strategies, rallying service teams to address service gaps and client demands.
• Actively support accounts requiring assistance through collaboration with service partners, sharing insights, best practices, and enhancing team capabilities.
• Ensure digital resources are well‑aligned for proposals and client pitches, maximizing client engagement through innovative delivery models.
• Develop tactical plans to drive regional growth aligned with emergent digital solutions that meet client challenges.
• Foster a culture of learning and continuous improvement among teams to meet digital demands.
• Take full ownership of the service line within the region under the leadership of the GSL, acting with a “CEO of service line” mindset.
• Build strong relationships and teamwork across the matrix; represent the organization externally as a senior leader with a Service Line profile across ERM priority clients.

Qualifications

• BS/MS in a relevant field with at least 15 years of experience in professional consulting, especially in client development and sustainable digital solutions.
• Proven track record of driving multi‑million‑dollar projects and revenue through strong client relationships and innovative digital strategies.
• Innovative leader with a passion for building connections and a commitment to overcoming client challenges.
• Deep understanding of the service line, the clients ERM serves, the value chain, competitors, and a strong perspective on how sustainability issues interface with the commercial context, client objectives, & imperatives.
• Proactive style, reaching out to ERM & client networks, driving client co‑creation, enabling regional account management teams to orchestrate cross‑SL experts to align to industry & client priorities/needs.
• High business acumen with a focus on understanding client risks and challenges.
• Exemplary leadership skills in managing diverse teams and collaborating across the matrix to foster engagement and growth.

Commitment to Equality and Diversity

We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we’re here to support you.

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