Digital Customer Care Coordinator – Aman Essentials

Overview

Join Aman Group’s corporate team as a Digital Customer Care Coordinator reporting to the Senior E‑Commerce Manager and supporting Aman Essentials’ e‑commerce operations.

Responsibilities

• Respond promptly and professionally to customer enquiries via email.
• Manage customer orders, returns, exchanges, and general service‑related queries.
• Maintain a warm, polished, and brand‑appropriate tone of voice across all customer communications.
• Update website product listings, including pricing, stock levels, and product descriptions.
• Review and maintain website content, ensuring accuracy, functionality, and working links.
• Support product launches, campaigns, and promotional activity across the site.
• Work alongside operations to ensure order tracking, reporting, and system updates are correctly in place.
• Monitor customer feedback and flag recurring issues or insights to improve the online experience.
• Collaborate closely with the wider Digital team to ensure consistent and effective online communication.
• Assist with staff website management and related internal communications.

Qualifications

• 2–3 years’ experience in e‑commerce, customer service, or a related digital role.
• Excellent written and verbal communication skills with strong attention to detail.
• Highly organised, efficient, and comfortable managing multiple priorities.
• Experience using e‑commerce or content management platforms (e.g., Shopify, BigCommerce, Magento).
• Confident using Excel or Google Sheets for tracking and reporting.
• A collaborative team player with a proactive, can‑do attitude.

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