Overview
This is an excellent opportunity to support the digital foundations behind Kew’s science, conservation and public engagement. Working in the IT Infrastructure team, you will keep our enterprise storage and virtualisation services running reliably, with a focus on NetApp and Dell storage platforms, VMware vSphere, backups, snapshots and replication.
You will be a key technical contact for day‑to‑day requests, monitoring and standard incidents, helping ensure critical data and systems remain available, secure and resilient.
Responsibilities
- Ensure the reliable operation of enterprise storage and virtualisation services (NetApp, Dell, VMware vSphere)
- Respond to day‑to‑day requests, monitor systems and handle standard incidents
- Deploy virtual machines, monitor hosts and resources, support backups, snapshots, replication and routine file‑level or VM restores
- Investigate alerts, resolve standard incidents, and escalate complex issues promptly
- Identify and address capacity, performance, resilience or security risks proactively
Qualifications
- Hands‑on experience administering and monitoring enterprise storage platforms, ideally NetApp and Dell
- Experience supporting VMware vSphere or similar virtualised environments
- Knowledge of backup, snapshot, replication, and routine restore procedures
- Familiarity with ITSM processes, SLAs, change control and supplier/vendor management
- Methodical, calm and service‑focused with excellent prioritisation and communication skills
Benefits
Salary: £39,243 to £45,064 per annum, depending on skills and experience.
- Continuous learning opportunities
- Generous annual leave entitlement
- Flexible working to maintain a healthy work‑life balance
- Employee Assistance Programme and other wellbeing support (cycle‑to‑work scheme, discounted gym membership)
- Competitive pension scheme
- Employee discount scheme
- Free entry to a wide range of national museums and galleries, and access to Kew and Wakehurst gardens
- Option for regular home working, subject to operational requirements
Equal Opportunity
At Kew, our strength lies in the diversity of our people and the insights they bring. We value your perspective and lived experience. Our commitment to equity, diversity and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone.
Whoever you are, and however you experience the world, there is a place for you to grow and belong at Kew.
Location
This role is based at Kew with the option of regular home working, subject to operational requirements.
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