About The Role
We are currently looking for a proactive, highly organised, service focused individual to fulfil a crucial role leading the support staff in our Employment Team.
Our award-winning team offers specialist advice and support on everything from employment contracts and policies to settlement agreements, restructuring, grievances, discipline and discrimination. We help support both businesses and senior executives across medium‑sized and major national and international companies.
Role Purpose
Based in Cheltenham and reporting to the Head of the team, you will be responsible for the day‑to‑day management of all business support to fee earners in the team. Having oversight of the team’s workflow, you will coordinate support and ensure all business administrative needs of the team are met. You will also undertake client relationship management and will have responsibility for managing/coordinating key business processes such as our Paperlite initiative and file compliance.
Responsibilities
- The day‑to‑day management of the team’s support staff including managing holiday, absences and any other people‑management related issues – e.g. appraisals, coaching, disciplinary, grievance or performance issues. This is currently 6 secretaries in the team.
- Responsibility for the development of colleagues, ensuring any identified learning and development needs for the team are addressed.
- Recruitment and selection of new support staff within the team.
- Liaising with the Head of Team and Partners to coordinate distribution of administrative work across the team.
- Managing case files – opening, closing, storage and retrieval – ensuring all files are compliant.
- Be the first point of contact for the team on any business support issues.
- Active management of the team’s monthly fee estimation and billing processes.
- Drafting and formatting of letters, documents and forms and other administrative duties as may be required.
Qualifications
- Experience within a legal environment / professional services environment.
- A proven track record of supervising team members.
- Strong legal administration experience.
- Experience in case management systems such as SOS and iManage.
- Sound knowledge of IT skills in Microsoft Office, Outlook, Word, Excel and Teams, Zoom, etc.
- The desire for continuous learning and professional development and a strong ability to deliver solutions to problems.
- A driving licence or the ability to travel to other office locations as required.
Benefits
- Scottish Widows Pension Scheme
- Support staff bonus scheme
- 27 days annual leave (plus public holidays)
- Happy People / Perks at Work benefits portal
- Cycle to Work scheme
- Life Assurance
- 1/3 gym membership contribution
- Flu vaccinations
As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients.
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