Job Overview
hackajob is collaborating with Made Tech to connect them with exceptional professionals for this role. Our Principal Delivery Managers are responsible for leading and delivering strategically significant, complex client engagements across our portfolio of clients.
We believe that great delivery stems from a thorough understanding of our clients and their needs, strong discipline skills and subject matter expertise, excellent leadership and a clear vision of lasting and effective change in a public sector environment. We expect our Principal Delivery Managers to bring all of that and enthuse our delivery teams with the same passion.
The successful candidate will lead the Delivery Management aspects of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate. They will coach and develop team members on their engagements, providing them with detailed performance feedback, and will monitor overall delivery to achieve the highest levels of client satisfaction.
In addition, Principal Delivery Managers are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple, concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.
Principal Delivery Managers are members of the Delivery Management & PMO Practice leadership team, responsible for developing the capability of the practice to meet business needs and accelerate the growth of the practice, their account and the wider business.
The role requires leveraging client and delivery insight to support the account and industry teams in identifying opportunities and developing client solutions.
The right person will combine their technical discipline/craft experience, leadership skills and industry network with Made Tech’s experience delivering digital services and digital transformation for the Public Sector.
Key Responsibilities
- Collaborate with clients to understand their needs, provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech’s broader capabilities.
- Assess project performance as part of the billable delivery team, quality‑assure the deliverables and outcomes, and ensure client satisfaction. Coach and mentor team members to enable them to achieve engagement outcomes and develop their careers.
- Act as a technical authority to ensure alignment with internal and industry best practices. Capture and use engagement experience to improve standards and contribute to Made Tech knowledge.
- Participate in business development activities, including bids and pre‑sales, and coach team members on their contributions to proposal submissions.
- Undertake people‑management responsibilities, including performance reviews and professional development of engagement and practice colleagues.
- Serve as a thought leader within Made Tech, our account engagements and the wider public sector, and represent the company at industry events.
Skills, Knowledge & Expertise
Client
- Understanding of the issues and challenges that the public sector faces in delivering services that make best use of data and digital capabilities, transforming legacy infrastructure, and adopting an innovative, user‑centric approach.
- Ability to innovate and apply learnings from the commercial sector, other countries and advances in technology to UK public sector challenges to create tangible solutions.
- Experience building trusted advisor relationships with senior client stakeholders within the public sector.
Leadership
- Experience building and leading high‑performing consulting teams and creating leveraged engagements to provide cost‑effective, profitable, successful client‑facing delivery.
- Leadership of bids and solution shaping to produce compelling proposals that help Made Tech win new business and grow the industry.
- Experience managing third‑party partnerships and suppliers to provide a consolidated and seamless delivery team to clients.
People Management
- Advocate and champion organisational commitments and priorities, recognising the role in modelling the way and embodying our values.
- Compelling communicators who ensure key information is swiftly cascaded, understood, and feedback gathered and shared.
- Use coaching skills to enable people to be their best, regularly and routinely providing meaningful, positive and constructive feedback.
- Make decisions that support the best interests of the business while recognising the people as its foundation.
- Inspire innovation, spark curiosity, encourage positive disruption and challenge the status quo.
- Seek collective success above personal glory and maintain a culture of inclusion, trust and transparency.
- Lead direct reports and positively influence the wider organisation as an inspiring people manager in line with our people manager objectives and key results.
Practice
- Experience delivering complex engagements that span multiple capabilities for user‑facing digital and data services in the public sector.
- Experience identifying opportunities based on client needs and developing targeted solutions to progress opportunity development.
- Experience working with sales professionals and commercial responsibility for strategic organisational goals.
Delivery Management
- Proven experience in Agile project and programme management or delivery management in the digital, software and services industry.
- Proven track record of successfully managing and delivering large‑scale projects and portfolios (including fixed‑price), accountable for delivery on the account to scope, budget and quality.
- Strong leadership and team management skills with active coaching, mentoring and management of diverse teams achieving positive people results.
- Experience identifying performance issues and working within a matrixed organisation to address them.
- Experience driving the use of appropriate tools, templates, approaches, methodologies and playbooks on deliveries to ensure consistent quality.
- Experience coaching teams and clients in adopting best practice in Agile, RAID management, milestone delivery and reporting metrics.
- Relentlessly advocating and driving delivery of value into users’ hands fast, iterating delivery with a user‑centred approach.
- Ability to distil large, complex deliveries into concise, comprehensive reporting for senior stakeholders.
- Support hiring activities, including interviewing and outreach.
- As an authority in delivery management, regularly contribute to the community of practice.
Benefits
Benefits include:
- 30 days of paid annual leave + bank holidays.
- Flexible parental leave options.
- Remote working; part‑time remote working for all staff.
- Paid counselling as well as financial and legal advice.
- Flexible benefit platform offering a Smart Tech scheme, Cycle‑to‑work scheme and an individual benefits allowance that can be invested in a Health Care cash plan or Pension plan.
- Optional social and well‑being calendar of events for all employees.
We are committed to building a happy, inclusive and diverse workforce. We encourage people from underrepresented groups to apply. We will provide support, including alternative document formats and interview accommodations, to ensure a fair application experience.
Eligibility
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. All successful candidates for this role must be eligible for SC, which requires five years of continuous UK residency. If at any point it becomes apparent that you may not be eligible for SC, we will not be able to progress your application and we will contact you to inform you why.
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