Meetings and Events Operations Manager

Meetings and Events Operations Manager – Park Plaza Westminster Bridge

Park Plaza Westminster Bridge is a leading Meetings and Events Hotel with 32 conference, event and meeting rooms, including the Westminster Ballroom for up to 1,400 delegates. The role of Meetings & Events Operations Manager is to oversee the day-to-day delivery and performance of a large-scale, high-volume Meetings & Events operation, reporting into senior leadership.

Responsibilities include ensuring seamless event execution while balancing hands‑on delivery with proactive initiatives to drive operational performance and guest experience.

Operational Responsibilities

• Support the end-to-end delivery of the Meetings & Events operation in a complex, high-volume environment
• Oversee the setup and execution of events, ensuring rooms are arranged to precise client specifications (AV, staging, seating, décor)
• Lead event day operations, coordinating banquet, AV, and service teams to deliver seamless execution from setup to breakdown
• Manage event logistics and service flow, including timings, transitions, and alignment across operational teams
• Ensure all event spaces are maintained, clean, and ready for service, with efficient turnaround between events
• Act as the on-site operational point of contact for clients, managing real-time requests and ensuring a high level of satisfaction
• Work closely with internal stakeholders to ensure smooth and aligned delivery across all departments

Skills & Specifications

• Strong organisational skills with the ability to manage multiple events and priorities in a fast paced environment
• Confident communicator with the ability to build relationships with clients, stakeholders, and operational teams
• Hands on approach with a proactive, solutions focused mindset
• Commercial awareness with the ability to identify efficiencies and improvements
• Resilient and adaptable, with the ability to perform under pressure
• Passionate about delivering exceptional guest experiences

Education, Experience & Qualifications

• Proven experience within Meetings & Events operations, hospitality, or a similar high-volume environment
• Experience managing conference and event delivery in complex venues
• Background in leading operational teams and supporting service excellence
• Exposure to financial processes such as cost control and productivity management
• Hospitality, events or business-related qualifications are advantageous

Benefits

• Competitive Salary + Excellent Benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year – including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

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