Job Title: Customer Experience Advisor Full-Time | Office-Based – 5 days per week
Hours: Monday–Friday | 8:00–16:30
They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus.
Manage inbound customer enquiries via email and telephone Process subscription lifecycle requests (billing queries, pauses, reactivations, plan changes) Maintain CRM/ticket accuracy and workflow discipline Demonstrate strong telephone confidence and professionalism in all calls Escalate appropriately and support the wider team in maintaining service excellence This is not a high-volume call-centre role. It is a relationship-focused position where the quality of interaction matters more than speed. 2+ years’ experience in a customer service role~ High level of telephone confidence~ Experience using a CRM/customer service platform~ Comfortable working in a structured, office-based SME environment~ If this role is of interest and you feel you have the relevant experience, please apply online and we’ll aim to respond within 72 hours….