Senior eCommerce Consultant

The Opportunity

Senior Consultant with experience in Commerce ecosystems and technologies wanted to join our Business Services team on a fixed term contract basis (potential opportunity to convert to permanent). This is a 12 month FTC. London – Hybrid.

Other core elements of this role

• Leading teams of cross‑functional skill sets to create coherent answers to client questions through high‑quality output.
• Passionate about understanding and solving complex problems for our clients within an ever‑changing digital landscape.
• Listening to client challenges and using client knowledge to spot opportunities for other ways we can help the client outside of the core engagement.
• Using advanced communication skills to unpick client problems rapidly, getting to the core of how we can support, often in situations that lack clarity.

Key responsibilities

• Client engagement & relationship management.
• Lead cross‑functional engagements, serving as the primary point of contact for senior client stakeholders.
• Build and nurture strong, trusted relationships with clients, understanding their business challenges and objectives.
• Proactively identify and pursue opportunities to expand existing client relationships and generate new business.
• Lead, mentor and coach more junior consultants, fostering a collaborative and high‑performing environment.
• Inspire and empower team members to take ownership, develop their skills and reach their full potential.
• Promote knowledge sharing and best practices across the team and wider organization.
• Strategic consulting & solution delivery: leverage your expertise in e‑commerce and specialist sector knowledge to provide strategic guidance and solutions to clients.
• Communicate confidently, ask clear questions and actively listen to get to the core of the client problem.
• Comfortable with ambiguous situations and able to bring clarity, using advanced problem‑solving capability to analyse complex business problems and overcome obstacles.
• Conduct thorough business analysis, identifying pain points, opportunities and areas for improvement.
• Deep understanding of technologies that form part of digital ecosystems, such as e‑commerce platforms (e.g., Salesforce Commerce Cloud), CMS, PIM and agile software delivery methodology.
• Develop and present compelling proposals, roadmaps and presentations that clearly articulate value propositions and solutions.
• Support the delivery function with business insights to keep the business and team focussed on outcomes.
• Proactively identify and implement process improvements to enhance team efficiency, output quality and client satisfaction.
• Stay abreast of industry trends and emerging technologies, incorporating relevant learnings into work.
• Contribute to the development and refinement of internal methodologies, frameworks and tools.

What we want from you

• Extensive experience in management or consultancy roles within the e‑commerce domain.
• In‑depth specialist sector knowledge in at least one or two areas, ideally retail, FMCG/CPG, B2B or automotive.
• Strong understanding of digital ecosystems and technologies such as e‑commerce platforms, CMS, PIM and agile software delivery methodologies.
• Proven leadership skills with the ability to lead and motivate cross‑functional teams.
• Exceptional relationship‑building and networking skills, with the ability to build rapport with senior stakeholders.
• Advanced problem‑solving skills, able to analyse complex business problems, think laterally and develop creative solutions.
• Excellent communication and presentation skills, able to articulate complex ideas clearly to both technical and non‑technical audiences.
• Passion for client success and a commitment to exceeding expectations.
• Willingness to travel to client sites within the UK and potentially internationally.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands in the world, we prioritise your career development and help you grow your skills. We offer a comprehensive benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family‑friendly policies and discounts with hundreds of retailers.

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