Guest Experience Lead – Front Office

Warner Hotels seeks a Front Office Supervisor in Stoke-on-Trent. This pivotal role involves leading a reception team to ensure exceptional guest experiences from arrival to departure. The supervisor maintains operational standards, supports team engagement, and effectively resolves guest issues while ensuring compliance with health and safety regulations.

The ideal candidate possesses strong communication and management skills, with experience in hospitality service standards. Join us to foster an inclusive, guest-focused environment.

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