LanceSoft, Inc. in Portsmouth seeks a skilled IT Analyst to provide hands-on L1/L2 support across diverse environments, ensuring seamless operational continuity. This critical role involves responding quickly to IT issues, managing device lifecycles, and maintaining quality service documentation to enhance productivity.
The ideal candidate will have proven experience working under ITIL frameworks and be adept at diagnosing various technical problems while collaborating with end users and technical teams. Strong communication and troubleshooting skills are essential for this position.
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