Job Description
Patient Care Advisor
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Location: GP Practice / Primary Care Setting
Contract Type: Full-Time
Salary: £13.68 an hour
Start Date: As soon as possible
About the Role
We are recruiting a Patient Care Advisor to join a busy and supportive primary care team.
This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.
Key Responsibilities
Reception & Front Desk
- Welcome patients and visitors in a professional and approachable manner
Manage appointment bookings, repeat prescriptions, and home visit requests
Direct patients to the appropriate healthcare professional or service
Administrative Support
- Handle incoming and outgoing communications
Process scanning, filing, and data entry tasks
Manage online requests via SystmConnect and clinical systems such as SystmOne
Communication
- Provide clear, effective communication with patients, carers, and clinical staff
Maintain confidentiality and handle sensitive information appropriately
Operational Duties
- Support opening and closing of the premises
Ensure adherence to security protocols
Maintain tidy and organised clinical and reception areas
You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.
What We’re Looking For
- Strong communication xkybehq and interpersonal skills
Confident IT skills, including use of clinical systems
Ability to remain calm and organised in a fast-paced environment
A proactive and flexible approach to team working
Commitment to confidentiality, equality, and professional standards
Desirable
- Experience working in an NHS or primary care setting
Knowledge of SystmOne or similar clinical systems
NVQ Level 2/3 in Customer Service or Business Administration
Understanding of NHS processes and medical terminology
…