Customer Support Manager – Lead CX & Team Growth (Hybrid)

Cambridge University Press & Assessment is seeking a Customer Support Manager to lead and inspire a dedicated team within their fast-paced Customer Services department. This role involves driving exceptional customer experiences by managing a team of Assistant Managers and Advisors, overseeing resource planning and handling escalated inquiries with professionalism.

The ideal candidate will have proven management experience, particularly in high-pressure environments, alongside strong communication skills and proficiency in IT, especially MS Office. The position offers a competitive salary and benefits such as private medical insurance and 28 days annual leave.

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