Salesforce Solution Architect/Developer | GoHenry – 12-Month Fixed Term Contract (Maternity Cover)
Location: London
Employment Type: Full time
Location Type: Hybrid
Department: Operations
Reporting To: Senior Salesforce Platform Manager
What you will do at GoHenry:
Salesforce Platform Delivery: Lead hands‑on configuration, implementation, and support of all projects on the Service Cloud platform and connected third‑party apps to enhance capabilities and the customer experience.
Solution Architecture & Builds: Collaborate with colleagues and end customers to create prototypes and proofs of concept, translating complex business requirements into scalable technical solutions.
Custom Development: Develop, test, and deploy Custom Lightning Web Components (LWC) and Aura components to extend the platform’s UI and functionality using Apex and JavaScript.
User Support & Advisory: Manage the JIRA ticket system to provide day‑to‑day platform support, acting as a trusted advisor to the wider business.
System Health & Maintenance: Oversee security reviews, sandbox management, release updates, and health checks, while maintaining high‑quality technical documentation and user guides.
Data Management: Monitor data flows, manage backup and archive administration, and track platform usage, storage, and licenses.
Strategic Contribution: Work with the Operations Team to ensure the platform supports technical and strategic OKRs and KPIs.
What you will bring to GoHenry:
Technical Expertise: At least 5 years of hands‑on Salesforce Administration experience with a deep focus on Service Cloud.
Programmatic Proficiency: Strong skills in Apex (Triggers, Classes, Controllers) and JavaScript for LWC development.
Configuration Mastery: Expert knowledge of Lightning Flows, Object/field management, Einstein Bots, OmniChannel, and mobile administration.
Certifications: Certified Salesforce Administrator, Advanced Administrator, Platform App Builder, and Platform Developer I (PDI).
Problem‑Solving Mindset: A proactive attitude toward platform enhancements and the ability to translate business needs into technical reality.
Desirable Extras: Salesforce Service Cloud Consultant or PD2 certifications; knowledge of Contact Centre operations or integrated apps like AWS (Telephony) or Apache Airflow.
What’s in it for you?
- GoFlex: Work from Home, Office, or a mix of both
- Your Birthday Day off
- Annual Leave: 25 days annual leave, in addition to 8 UK bank holidays
- Learning: An excellent Induction & onboarding program with ongoing learning & development
- Healthcare: A choice between Bupa Health Cash Plan or Bupa Private Medical
- Protection: Death in service – 4x your annual salary from month 1
- Wellbeing: Physical and Mental Wellbeing support and platforms for you and your family
- Family First: Family‑friendly leave policies, including enhanced maternity (up to 26 weeks full pay) and paternity leave
- Finance: Salary Sacrifice options
- Pension: Workplace pension plan
- Company Events: Great company events local & abroad
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