Job overview
We are seeking an experienced and dynamic clinical leader to join our Integrated Care Division as Head of Service – Virtual Care. This senior leadership role is responsible for the strategic and operational delivery of Virtual Care services across 999 and 111 Integrated Urgent and Emergency Care and for leading the development of innovative Virtual Care models, including the Clinical Assessment Service (CAS).
Responsibilities
- Provide senior clinical leadership for Virtual Care services across 999 and 111 and lead the delivery of national performance targets, including ARP and IUC standards
- Act as the Trust’s lead clinician and subject matter expert for Virtual Care
- Drive the development and transformation of the Virtual Care model, including CAS
- Ensure high standards of clinical governance, quality, safety, and audit
- Lead and develop multidisciplinary teams, including Service Delivery Managers
- Work with system partners to deliver integrated, patient‑centred care pathways
- Use data and insight to drive performance improvement and decision‑making
- Support workforce development, engagement, and a positive organisational culture
Benefits
- Option to join NHS pension scheme
- A minimum 27 days’ holiday each year, increasing after five years of service
- Personal and professional development and training opportunities
- Salary sacrifice schemes for cars or push bikes
- Access to occupational health and counselling services
- Award‑winning wellbeing hub
- Access to NHS discounts and a range of money‑saving deals for employees
Equal opportunity
We are a passionately inclusive employer committed to equal opportunity for all applicants. We welcome applications from individuals of all ages, disabilities, sexes, gender identities, sexual orientations, pregnancy and maternity statuses, races, religions or beliefs. We guarantee an interview to disabled applicants that meet the essential criteria and will make reasonable adjustments to ensure a fair and equitable selection process.
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