Technical Advisor – 12 months fixed term contract

Overview

A vacancy has arisen within our Maritime Cranes department based in Biggleswade for a Technical Advisor. The role covers the UK and Ireland and contributes to the success of Liebherr – Great Britain Ltd by ensuring effective and efficient advice, support, and excellent administrative, customer service and interpersonal skills.

Your Responsibilities

• Visit sites to investigate technical problems and communicate with customers, factories and LGB accordingly to provide a technically led solution.
• Assist the Technical Manager with customer complaints in relation to invoice disputes.
• Provide a dedicated support line for customers and use this to develop outstanding rapport and relationships.
• Circulate information and investigation details via written reports.
• Obtain suitable solutions from Liebherr factories on technical issues and warranty claims.
• Raise warranty orders, sales orders, work orders, purchase requests and invoices both internally and to customers.
• Process warranty claims and ensure that returned warranty parts are sent back to the relevant factory with correct documentation.
• Support the hands‑on element of operations by undertaking out‑of‑hours responses as and when required.
• Assist in managing service engineers and optimising their utilisation.
• Promote all aspects of the After Sales Department.
• Prepare parts and service quotations.
• Develop an effective working relationship with the after‑sales team and support others where required.
• Escalate the appropriate action in relation to broken or damaged company equipment.
• Use the operating system (BAAN) to manage sales orders, warranty orders, purchase orders, check stock availability and price spare parts.
• Prepare and submit detailed reports and feedback for every investigation, including customer reports where required.
• Pro‑actively seek new opportunities to develop personal skills and look for opportunities in the role to apply these.
• Take the initiative to liaise with the various support Liebherr factories as required.
• Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies. Prepare risk assessments, method statements and implement safe systems of work as necessary.
• Undertake training as required by the company from time to time, both at the workplace and off site, including overseas.
• Represent the division at meetings and exhibitions as required.

Your Profile

• Sound knowledge of modern plant electrical and hydraulic systems.
• Excellent understanding of control systems and IT‑based diagnostics.
• Good communication at all levels.
• Flexible approach to work.
• Ability to use own initiative.
• Ability to work effectively in a pressurised environment.

Our Offer

• Opportunity to work with an industry‑leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development.

The Company

Liebherr‑Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales and servicing of Liebherr products throughout the United Kingdom and Ireland.

Location

Liebherr‑Great Britain Ltd.Normandy LaneSG18 8QB BiggleswadeUnited Kingdom (GB)

Contact

Aleksandra Szczepanskalgb.careers@liebherr.com

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