German Speaking Customer Service Advisor
If you think you are the right match for the following opportunity, apply after reading the complete description. Deutschsprachiger Kundenservice
Location: Leicester Salary: £27,500 per year + annual bonus
Why Join Us?
- 30% staff discount on current clothing ranges
- Annual bonus scheme
- Online benefits portal (retail & entertainment discounts)
- Virtual GP service for you and your household
- Free onsite parking
- Friendly, multilingual team environment
Working Hours
Monday to Friday
8-4pm and 11-7pm shifts
1 in 4 weekends, working from home
About the Company
An established international retail brand with a strong European presence. Customer service is central to the business, and you'll be part of a multilingual team supporting customers across the UK, Europe, and the United States.
The Role
You will support customers in German and English via phone, email, and live chat, helping deliver a high-quality, professional customer experience.
What You'll Be Doing
- Responding to customer enquiries in German and English
- Supporting customers with orders, deliveries, and refunds
- Resolving issues clearly and professionally
- Learning product information to give accurate advice
- Working xkybehq closely with the team to meet service standards
What We're Looking For
- Fluent German and English (spoken and written)
- Previous customer service experience (retail, office, or contact centre)
- Friendly and confident communication style
- Calm and professional problem-solving approach
- Good attention to detail
- Able to work independently and as part of a team
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