Customer Service Manager
Ayrshire
£30,000 – £35,000 per year
Full-time | Monday–Friday
About the Opportunity
We’re partnering with a well-established and growing business that prides itself on delivering exceptional products and services to its customers.
Due to continued growth, they are looking to appoint an experienced Customer Service Manager to lead the customer service function, oversee operational processes, and ensure an outstanding experience across all customer interactions.
This is an excellent opportunity for an organised, proactive professional who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer service while working collaboratively with both internal teams and external stakeholders.
Key Responsibilities
• Process work instructions and job sheets accurately
• Liaise with customers, suppliers, and site teams to resolve remedial issues efficiently
• Order parts and materials in line with work instructions
• Raise purchase and sales orders using accounting software
• Communicate with housebuilder management teams regarding lead times and updates
• Schedule installation of parts and coordinate timelines
• Update online portals and systems with progress reports
• Input remedial orders and snagging reports
• Handle incoming calls and enquiries across all areas of the business
• Deliver consistently high standards of customer service and brand representation
Skills & Experience
• Minimum 5 years’ experience within a customer service or coordination role
• Strong administrative and organisational skills
• Ability to prioritise workload and manage multiple tasks
• Excellent communication and interpersonal skills
• Confident using Microsoft Office (Word, Excel, Outlook)
• Comfortable working with portals, systems, and accounting software
• GCSE (or equivalent) in English
What’s on Offer
• Salary £30,000–£35,000 DOE
• Full-time, stable role
• Company pension
• On-site parking
• Employee discounts
• Company events
• Sick pay
• Supportive, close-knit team environment
Interested?
Apply today with your CV to be considered for this opportunity.
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