We are partnering with a highly respected luxury brand to appoint a Hospitality & Client Experience Manager within their signature location.
This is a rare opportunity to take ownership of the client experience journey in an environment defined by craftsmanship, discretion, and exceptional standards – while building a long‑term career within a prestigious luxury business.
The Opportunity
This role sits at the heart of the client journey.
You will shape how clients are welcomed, hosted, and remembered – ensuring every interaction feels seamless, personal, and aligned with a truly high‑end environment.
Working closely with internal teams across marketing, client services and post‑sale support, you will play a key role in ensuring a consistent and elevated experience across all touchpoints.
This position also offers exposure to wider business operations and provides a strong platform for long‑term progression within a luxury brand environment.
From private appointments to exclusive in‑showroom events, your focus will be on delivering a level of service that is effortless, intuitive, and quietly exceptional.
Key Responsibilities
- Deliver a polished, discreet and highly personalised client hosting experience
- Oversee all aspects of in‑showroom hospitality, maintaining consistently high standards
- Curate memorable experiences for VIP and high‑net‑worth clients
- Plan and execute private events and exclusive client activations
- Collaborate with internal teams to support client engagement initiatives and brand experiences
- Ensure a seamless end‑to‑end client journey across all touchpoints
- Manage and develop a small team of junior hosts, leading from the front
- Introduce and refine hospitality procedures and service standards
- Build strong, lasting relationships with clients as a trusted brand ambassador
About You
You understand what exceptional service looks and feels like – where detail, timing, and discretion are everything.
You may currently be working within:
- Premium or first‑class cabin crew for a leading international airline
- A high‑end retail or showroom environment with strong clienteling exposure
You will bring
- Impeccable presentation and communication skills
- A natural ability to anticipate needs before they arise
- Confidence working with discerning and high‑profile clients
- A calm, composed and detail‑driven approach
- Experience supporting or mentoring more junior team members
- A genuine passion for delivering refined, personalised experiences
- A desire to build a long‑term career within a luxury brand
Why This Role?
- Join a brand synonymous with heritage, craftsmanship, and prestige
- Work within a beautiful, client‑focused showroom environment
- Gain exposure to multiple areas of the wider business, including client services and brand experience
- Play a key role in shaping and elevating the client journey strategy
- Be part of a business where client experience is central to long‑term success
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