Digital Marketing & CRM Executive – Hospitality Brand

This is a hands‑on role sitting across digital marketing, CRM, delivery and customer experience. You’ll support the execution of performance marketing and CRM activity, own the day‑to‑day management of delivery platforms, and be the first point of contact when customers need help.

It’s a broad role where you’ll get exposure across paid media, CRM, aggregator platforms and customer insight, reporting directly into the Head of Digital & Delivery Marketing.

What you’ll be doing

• Support the setup, QA and optimisation of paid Google and Meta campaigns
• Keep website content, landing pages and customer journeys accurate and on brand
• Build and deploy email and SMS campaigns, automations and triggered communications.
• Segment audiences and support targeting across acquisition and retention activity
• Day to day management of Deliveroo, Uber Eats and Just Eat – menus, offers, imagery and pricing. Liaise with aggregator partners and internal teams to resolve issues quickly
• Respond to customer queries across delivery and digital channels. Log issues, refunds and resolutions – and spot patterns that feed back into marketing and operations
• Support weekly and monthly reporting across digital, CRM, delivery and customer feedback

Who you are

• Comfortable working across digital platforms, CRM tools and spreadsheets
• Familiar with CRM tools such as Klaviyo, Bloomreach, Acteol or similar
• Experienced with delivery platforms such as Deliveroo, Uber Eats or Just Eat
• Strong written communicator (especially for customer responses and CRM comms)
• Experienced with Google, Meta or similar digital advertising platforms
• Interested in marketing performance, customer behaviour and retention

Salary: circa £35K depending on experience

Logistics: hybrid 3-4 days a week in London, 1-2 WFH

The successful candidate will have the right to work in the UK.

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