IT Service Delivery Manager

Drive reliable IT services aligned to product and customer needs

We’re hiring an IT Service Delivery Manager to ensure the effective, reliable delivery of IT products and services aligned with business and product goals.

This is a delivery‑focused role at the intersection of IT service management and product delivery, ensuring services meet expectations for performance, availability, and customer satisfaction.

Why this role?

You’ll play a key role in connecting product strategy with service delivery, ensuring what’s built is delivered seamlessly and performs in the real world.

What you’ll do

• Manage end‑to‑end IT service delivery aligned to product roadmaps
• Collaborate with Product Owners and Managers
• Ensure service performance, availability, and SLAs
• Lead coordination across delivery teams and stakeholders
• Monitor service metrics and drive continuous improvement

What you’ll bring

• Strong experience in IT service delivery / ITIL environments
• Understanding of product‑led delivery models
• Excellent stakeholder management and communication skills
• Strong analytical and problem‑solving ability
• A customer‑focused mindset with a drive for service excellence

If you enjoy owning service delivery and ensuring products perform where it matters — apply now.

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