Housing Allocations & Lettings Officer
We are recruiting for an experienced Housing Allocations & Lettings Officer to join a busy Housing Service within a local authority.
This is an excellent opportunity for someone with social housing experience who enjoys managing housing processes, supporting residents and working in a fast-paced environment. You will play a key role in the administration of lettings, mutual exchanges, tenancy changes and other housing-related enquiries, helping to ensure an efficient and customer-focused service.
Key Responsibilities
• Manage the end-to-end mutual exchange process in line with statutory requirements and housing policies.
• Coordinate the letting of empty homes, including tenancy terminations, advertising properties, processing nominations and preparing tenancy documentation.
• Support tenancy management activities, including successions, joint tenancies, severances and household amendments.
• Provide advice and support to residents on a range of housing management matters via telephone, email, face-to-face contact and written correspondence.
• Respond to customer enquiries and service requests, working with residents, contractors and internal teams to resolve issues.
• Maintain accurate records and update housing management systems.
• Build effective relationships with colleagues and external stakeholders to support service delivery.
• Contribute to service improvements and team initiatives.
About You
• Minimum 12 months’ experience working within social housing.
• Experience of housing allocations, lettings, tenancy administration or housing management services.
• Strong administrative and organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent customer service and communication skills.
• Confident using housing management systems and Microsoft Office applications, including Word, Excel and Outlook.
• Able to work collaboratively and build positive working relationships with colleagues, residents and partner organisations.
This role would suit candidates with previous experience as a Housing Officer, Allocations Officer, Lettings Officer, Housing Administrator, Tenancy Support Officer or Housing Services Officer.
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