Personal Banker

Job Role:

To assist the branch in meeting its sales objectives by delivering excellent class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients’ relationships.

Responsibilities:

• Identifies and pursues sales opportunities through client referrals, Bank’s internal

networks, corporate relationships, and personal network.

• Delivers superior customer service, promptly handling all calls and emails.

received; fosters strong customer relations and actively promotes the Bank as the

preferred provider of banking services.

• Establishes and maintains the highest level of customer care and delivery.

standards ensuring customer queries and complaints are addressed in a prompt

and amenable manner and where applicable, directed to the relevant

department on the client’s behalf.

• To support the branch’s business development initiatives by promoting and

attending business development and sales events.

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