Bathgate, Scotland
⏰25 hours per week across 5 days (flexible working pattern)
12-Month Fixed-Term Contract
£26,500 pro rata
Join a purpose-driven organisation at the heart of the UK’s transport industry.
Road Haulage Association (RHA) is a member-led trade association supporting over 8,500 businesses operating HGVs, coaches and vans. With a team of around 110 employees, we’re committed to making a positive impact through expert support, industry-leading training and influential campaigning that helps shape the future of road transport.
We’re excited to be recruiting a part-time Training Coordinator to join our Training Team on a 12-month fixed-term basis. The Training Coordinator plays a key role in delivering efficient administrative and customer support across all training activities, ensuring a seamless and positive experience for learners and clients throughout the entire training lifecycle. From initial enquiry and booking through to course completion and post-training follow-up, the role is central to maintaining excellent service standards.
The postholder is responsible for coordinating a broad range of training administration processes, maintaining accurate records and systems, and providing professional support through multiple communication channels. They ensure training materials and resources are prepared and accessible, course bookings are managed effectively, and learners receive timely, high-quality support before, during and after their training. Through strong organisational skills and attention to detail, the Training Coordinator contributes to the successful delivery of training programmes and an outstanding customer experience.
Your day-to-day responsibilities will include:
- Customer Service & Enquiries: Responding to incoming calls, emails, and training enquiries professionally, providing accurate information and excellent customer service
- ️ Course Bookings: Process training bookings, registrations, cancellations and amendments accurately and efficiently using internal and external systems
- Training Administration: Coordinate all administration aspects of training courses, including enrolments, joining instructions, attendance records and certification. Prepare and distribute training materials as required
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