Senior Account Manager
Department: Account Management
Employment Type: Full Time
Location: Zinc – London
Compensation: £45,000 / year
Description
We’re scaling our Senior Account Management team to manage a growing portfolio of high-value enterprise and regulated clients. This role is all about ensuring retention of ARR, driving upsell opportunities, and strengthening our value-led approach.
If you’re a trusted advisor who thrives on building long-term relationships, spotting commercial opportunities, and delivering measurable client impact — this one’s for you.
Take ownership of a £1M+ ARR portfolio across ~45 enterprise and regulated clients.
Drive retention, upsell, and cross-sell opportunities to hit ambitious revenue targets.
Act as the voice of the client — influencing product, sales, and operations.
Shape and scale our account management playbook, processes, and enablement.
Play a pivotal role in how we deliver value at scale in a fast-growing SaaS company.
Key Responsibilities
- Lead renewal negotiations and unlock upsell / cross-sell opportunities.
- Develop and execute success plans that deliver measurable ROI.
- Act as a strategic partner and trusted advisor to high-value clients.
- Monitor account health through dashboards/CRM — proactively elevate risks.
- Collaborate cross-functionally to champion client needs and feedback.
- Contribute to continuous improvement of account management strategy and process.
Skills, Knowledge and Expertise
Proven experience in strategic account planning, renewal & upsell negotiations.
- CRM proficiency and strong pipeline management skills.
- Revenue forecasting & reporting expertise.
- Solid understanding of SaaS commercial models (ARR, NRR, churn).
Bonus Points For
- Knowledge of HRTech or background checking.
- Data analysis skills in Excel/Google Sheets (dashboards, pivot tables).
- Familiarity with project management tools (Asana, Notion, Monday).
What we offer
- OTE
- 24 days holiday + Bank Holidays + your birthday off
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad (This year Italy)
- 30 days to Work from anywhere
- Enhanced Maternity, Paternity, and Adoption Leave
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries
#J-18808-Ljbffr…