HJS is a specialist in access systems, operating across residential, commercial, and public sector environments. Part of the Ventro Group, we deliver installation, maintenance, and repair of access control systems to housing associations, local councils, and commercial clients – always with a focus on safety, compliance, and service excellence.
The Role
We’re looking for a highly organised and proactive Projects Administrator to join our team. This is a varied and fast-paced role sitting at the heart of our operations – you’ll be the central point of coordination between our engineers, clients, suppliers, and internal teams, ensuring contracts are managed efficiently and service levels are consistently met.
You’ll be comfortable managing a busy workload, handling everything from scheduling engineer visits and booking access with tenants, to raising quotes, processing invoices, and keeping client portals up to date. No two days will be the same.
Key Responsibilities
- Manage contracts for the maintenance and repair of access systems, ensuring all SLAs (response times, fault resolution) are met
- Log and schedule jobs, tracking progress through to completion and following up on outstanding works
- Book engineer visits with tenants, housing officers, and client contacts, coordinating access to occupied buildings
- Handle contract variations, obtain quotes, and route work to the estimating team where required
- Order parts and liaise with suppliers to support timely job completion
- Update client portals and communicate job status updates via email
- Raise and process invoices accurately and in a timely manner
- Liaise with engineers and ensure works meet required standards and client specifications
- Prioritise urgent issues including locked-out residents and security risks, coordinating emergency repairs as needed
- Investigate recurring faults or system failures and escalate appropriately
- Maintain thorough documentation to support audits, inspections, and client reporting
- Work collaboratively with housing associations, local councils, and commercial clients to deliver an excellent service
What We’re Looking For
- Previous experience in a contracts administration, service coordination, or similar operational role
- Strong organisational skills with the ability to manage multiple priorities under pressure
- Confident communicator — comfortable dealing with clients, tenants, engineers, and suppliers
- Attention to detail, particularly when updating records, portals, and raising invoices
- A proactive, problem-solving approach — you’ll spot issues before they escalate
- Experience working with housing associations, local authorities, or within the building services / FM sector is advantageous
- Familiarity with access systems or similar technical services is desirable but not essential — full training provided
Why HJS?
- A varied, hands-on role where your contribution genuinely matters
- Supportive team environment with clear processes and strong operational backing
- Part of the growing Ventro Group – a PE-backed fire safety and building compliance business
- Opportunities for development as the business continues to scale
How to Apply
Apply now and let’s discuss your future with HJS and the Ventro Group.
HJS, part of Ventro Group, values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Note: We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible. We do not accept speculative CVs and no fee will be applicable if sent.
By submitting an application you are agreeing to Ventro Group’s GDPR Privacy Notice (including data storage).
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