IT Business Solutions Manager – EMEA & Wellness

Hybrid – at least 3 days out of 5 per week onsite at our Quedgeley offices

Salary to be discussed on application + excellent benefits including car cash allowance, company bonus, private health care and generous pension scheme.

The Kohler EMEA IT function partners with a diverse portfolio of businesses across the UK, Europe, the Middle East and Africa, as well as Kohler’s Global Product Innovation (GPI) teams. The EMEA IT team is responsible for delivering business-facing technology solutions, supporting day‑to‑day operations, and driving digital and technology‑enabled transformation across a complex and varied landscape of markets, functions, and brands.

Within EMEA IT, Business Solutions Managers (BSMs) act as the primary interface between the business and IT, working closely with stakeholders to shape demand, prioritise initiatives, and deliver value through technology.

Role Purpose

The Business Solutions Manager, EMEA & Wellness, is a senior IT leadership role responsible for leading the business‑IT relationship across a diverse portfolio of regional businesses, including France, the Middle East and Kohler Wellness. Operating within a highly distributed and evolving landscape, this role ensures that business priorities are clearly understood, translated into actionable technology roadmaps, and delivered through to measurable outcomes.

This role plays a critical part in strengthening regional integration—bringing consistency, visibility and prioritisation across markets with differing levels of maturity. Acting as the primary IT point of accountability for the business, the BSM works in close partnership with Regional IT and Enterprise teams to ensure solutions are aligned, scalable and effectively delivered.

Core Accountabilities

• Business Partnership & Relationship Ownership – Acts as the primary IT point of accountability for assigned business areas, owning the overall health and effectiveness of the business‑IT relationship; embeds with senior business leadership as a trusted advisor and represents IT perspectives in strategy discussions.
• Technology Strategy & Roadmap Ownership – Accountable for the creation, maintenance and communication of a clear, prioritised multi‑year technology roadmap aligned to business strategy, enterprise architecture standards and delivery capacity; translates business strategy into coherent capability roadmaps spanning digital, ERP, data, AI, commercial and operational platforms.
• Demand Shaping & Prioritisation – Leads the shaping, constructive challenge and prioritisation of new business demand, ensuring focus on initiatives that deliver the greatest business value; partners with business leaders, Enterprise Architecture and PMO to sequence demand based on value, dependencies, risk and capacity.
• End‑to‑End Ownership of Business Outcomes – Ensures that approved technology initiatives deliver their intended business outcomes and benefits; works across business, delivery and operational teams to proactively identify risks, remove blockers and address issues that threaten value realisation.
• Portfolio Oversight, Risk & Issue Escalation – Provides end‑to‑end oversight of the business technology portfolio; owns escalation and resolution of portfolio‑level risks, issues and dependencies affecting business outcomes and ensures senior stakeholders have transparent, accurate views of progress, trade‑offs and decisions required.
• Operational Accountability & Service Performance Visibility – Ensures business stakeholders have visibility of IT operational performance, service health, risks and impacts; works with Service Management, vendors and platform teams to prioritise, escalates and resolves high‑impact or recurring operational issues.
• Investment, Business Case & Value Management – Partners with business and finance teams to shape technology investment cases, articulate expected value and agree success measures; tracks and reports on benefits realisation for major initiatives to ensure value commitments are met.
• Vendor & Partner Management – Manages key technology and service partner relationships relevant to the portfolio; ensures vendors deliver against contractual, value and roadmap expectations and contributes to innovation discussions.

Leadership & People Responsibilities

• Acts as a senior leader within a matrixed delivery model, working closely with Business Analysts, Architects, Project Managers and other IT specialists across Business Partnering, delivery and platform teams.
• Sets clear direction aligned to the technology roadmap and agreed business outcomes, influencing and aligning cross‑functional teams; leads through influence and collaboration, providing coaching and informal feedback to matrix team members and partnering with functional line managers to support effective delivery and development.

Skills / Requirements

• Proven experience (typically 8–12+ years) in IT, Digital or Technology roles, with a strong track record of delivering business-facing technology solutions in close partnership with business stakeholders.
• Demonstrated ability to operate as a trusted business partner, building credibility and working closely with stakeholders to understand priorities, shape demand and deliver meaningful outcomes.
• Experience developing and maintaining technology strategies and roadmaps, translating business direction into clear, prioritised and actionable technology capabilities.
• Strong experience owning or contributing to end‑to‑end delivery of initiatives, ensuring alignment across business, architecture, delivery and operational teams, and driving through to realised business value.
• Commercially minded, with the ability to evaluate and articulate business value, supporting prioritisation and ensuring outcomes are aligned to business objectives.
• Proven ability to operate effectively in complex, evolving environments, including across multiple markets, business units or functions with differing levels of maturity.
• Ability to build strong relationships and influence stakeholders across business, IT and external partners, driving alignment and progress within a matrixed organisation.
• Experience providing oversight of technology portfolios, including identifying and managing risks, issues and dependencies, and ensuring transparency and timely escalation where required.
• Strong understanding of IT service and delivery models, with the ability to engage effectively across both change and operational contexts, including supporting the business during high‑impact incidents and service issues.
• Experience working with external vendors and partners, ensuring delivery quality and alignment to expected outcomes.
• Experience working across geographically distributed or multi‑market business environments, with an understanding of varying business models, regulatory considerations and operational complexity is advantageous.

Benefits

Competitive total rewards package supporting health and well‑being, career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.

Kohler is an equal opportunity employer. It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to gender, age, disability, religion, belief, sexual orientation, marital status or race. If, as an individual with a disability, you require any adjustments during the recruitment process, please contact the HR department through talentacquisitionuk@kohler.com.

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