Senior Restaurant Manager – Hakkasan Mayfair
Hakkasan Mayfair, part of the internationally renowned Hakkasan Group is seeking an experienced Senior Restaurant Manager to join our team.
We’re looking for an individual who thrives in a fast-paced, luxury environment, and knows how to bring the very best out of both people and service.
This is an opportunity to play a key role within a world-class brand, leading a talented front-of-house team and delivering exceptional guest experiences in a fast-paced, high-performing environment.
Key Responsibilities
As Senior Restaurant Manager, you’ll be a visible leader on the restaurant floor, setting the pace for service while coaching and developing the front-of-house team.
- Lead the day-to-day front-of-house operation, ensuring exceptional service and a seamless guest experience
- Be a visible and inspiring leader on the floor, setting the standard for service excellence and team performance
- Build lasting guest relationships, anticipating needs and resolving feedback with confidence and professionalism
- Take ownership of service planning, including floor layouts, team deployment and operational readiness for each shift
- Oversee opening and closing procedures, ensuring accurate cash handling, effective handovers and operational compliance
- Coach, mentor and develop front-of-house team members and junior managers, creating a culture of accountability and continuous improvement
- Support recruitment, onboarding and training, helping to build and retain a high-performing team
- Drive operational efficiency through effective stock control, cost management and continuous improvement
- Use operational and sales performance data to identify opportunities to improve productivity, revenue and guest satisfaction
- Ensure full compliance with Health & Safety, Food Safety, COSHH, licensing requirements and company standards
- Collaborate closely with the reception, kitchen and wider management teams to deliver a consistently smooth and efficient service
- Support business initiatives, promotions and guest engagement activities that enhance the overall dining experience
What We’re Looking For
- Proven restaurant management experience within luxury hospitality, fine dining or premium lifestyle venues
- A track record of leading high performing front-of-house teams in busy, quality-driven environments
- An inspiring leader who develops people and builds engaged teams
- Strong commercial awareness with experience managing labour, costs, and operational performance
- Exceptional guest engagement skills with the confidence to build lasting relationships
- Calm, decisive and hands-on under pressure
- Excellent communication and organisational skills
- Flexibility to work evenings and weekends
Benefits
- 50% discount across all our restaurants, including takeaway
- Competitive training, development and international career opportunities
- Employee Assistance Programme
- Enhanced maternity and paternity leave
- Life assurance
- Refer a Friend bonus of up to £750
- Christmas, Chinese New Year, birthday and long-service recognition
- Charity, community, and sustainability inititaitves
If you’re ready to take the next step in your hospitality career, we’d love to hear from you.
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